EN
FREQUENTLY ASKED QUESTIONS
Why Bluetooth earbuds signal is not stable?
1. Restart the earbuds
2. Please kindly check the compatibility of the mobile phone and
calling communication quality.
3. Then confirm if the distance between earbuds and phone is too
far or there are interference surrounded.
If too far or there are interference, the signal will be not stable.
4. Please don’t stay in the signal reflective environment.
5. If tried all these still with problem, please change a phone to try.
Why Bluetooth earbuds noise is so big?
1. Please kindly check the mobile phone’s noise suppression
function.
2. Please kindly check if the Bluetooth earbuds and mobile phones
distance is too far. If too far, please short it to try again.
3. Please kindly confirm if there is an electromagnetic radiation in
surrounding environment.
Why Bluetooth earbuds can’t hear voice?
1. Please kindly check if the phone is on mute
2. Please kindly check if the Bluetooth earbuds and phone is
connected well
3. Then confirm if the distance between earbuds and phone is too
far or there are interference surrounded.
If too far or there are interference, the signal will be not stable.
4. Please make sure the earbuds is not connected by other phone
or devices.
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