USB and media issues
Issue Possible
cause(s)
Possible solution(s)
I am having
trouble
connecting my
device.
Possible device
malfunction.
• Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
• Make sure you are using the
manufacturer’s cable.
• Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
• Make sure that the device
does not have an auto-install
program or active security
settings.
SYNC does not
recognize my
device when I
turn on the car.
This is a device
limitation.
Make sure you are not leaving
the device in your vehicle
during very hot or cold
temperatures.
Bluetooth audio
does not stream.
• Thisisa
phone-dependent
feature, OR
• The device is
not connected.
Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
SYNC® 463
2014 Explorer (exp)
Owners Guide gf, 3rd Printing, September 2013
USA (fus)
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