4. If the High Voltage charge cord cannot be released using the procedure above: Attempt to remove the High Voltage charge cord by
wiggling High Voltage charge cord handle-side-to-side and up and down several time times while pushing release button (if equipped)
and the unlock switch on the vehicle. Doing this may allow a malfunctioning cord latch to release. If this fails to work, proceed to the
following steps.
Stuck-On Plug Procedure
1. Press the reset button on the charging station.
High Voltage Charge Cord Lock — Manual Release 3-3
Section 3: High Voltage Charge Cord Lock Manual
Release
2020 Explorer / Aviator Hybrid Vehicle Emergency Response Guide - 09/2019
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