What to do if there is no audio during a call on my Fortinet FON-380 IP Phone?
If you experience no audio during a call on your Fortinet IP Phone, verify the handset or headset connections. Also, ensure the phone is properly registered with the FortiVoice unit. If the phone is an external extension, check the network connection and firewall settings at the FortiVoice location.
Why is my Fortinet IP Phone not receiving a DHCP IP Address?
If your Fortinet IP Phone isn't receiving a DHCP IP address, first ensure your DHCP server (typically your router) is online. If it is online, try rebooting the router or DHCP server. If problems persist, the phone may need advanced network configuration, so please contact your administrator.
How to fix no name and extension number displayed on Fortinet FON-380 IP Phone?
If your Fortinet IP Phone doesn't display the name and extension number, it might not be registered. On the FortiVoice interface's Extensions page, check that the MAC address is correctly entered and the Phone Type is FON-380. Save the configuration and reboot the phone. If configured as an external extension, ensure the Server Address is correct and check the network connection and firewall settings at the FortiVoice location.
How to troubleshoot a blank display on my Fortinet FON-380 IP Phone?
If the display of your Fortinet IP Phone is blank, check the phone’s power source. If using Power over Ethernet (PoE), ensure the Ethernet cable is plugged into the WAN port and the PoE switch is properly configured; if it still doesn’t work, replace the Ethernet cable. If using the power adapter, ensure it is plugged in; if it still doesn’t work, replace the power adapter.
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