Fortinet FortiFone FON-380B

Questions and Answers:

M
Melanie EvansAug 12, 2025
Why is my Fortinet FortiFone FON-380B Telephone not receiving a DHCP IP address?
- J
  Jack WhiteAug 12, 2025
  If your Fortinet Telephone is not receiving a DHCP IP address, it could be due to the DHCP server being offline. To resolve this, ensure your DHCP server (typically your router) is online and properly functioning. Try rebooting the router or DHCP server. If problems persist, advanced network configuration might be needed; consult your administrator or the FON-x80 Series User Guide.
P
Paula CabreraAug 19, 2025
What to do if my Fortinet FortiFone FON-380B Telephone doesn't display name and extension number?
- L
  Luis CrosbyAug 19, 2025
  If your Fortinet Telephone isn't displaying a name and extension number, it means that your phone is not registered. To fix this, go to the Extensions page of the FortiVoice interface and make sure the MAC address is entered correctly and the Phone Type is set to FON-380. Save the configuration and reboot the phone. If your phone is set up as an external extension, confirm that the Server Address is correct. Also, if configured as an external extension, verify the network connection and firewall settings at the FortiVoice location.
J
Julie RodgersAug 27, 2025
How to fix a blank display on my Fortinet FortiFone FON-380B?
- C
  Christopher HudsonAug 27, 2025
  If the display on your Fortinet Telephone is blank, check the phone’s power source. If using Power over Ethernet (PoE), make sure the Ethernet cable is plugged into the WAN port and that the PoE switch is configured correctly; try replacing the Ethernet cable if needed. If using a power adapter, ensure it is plugged in; replace the adapter if it still doesn’t work.
D
Diana DelgadoSep 3, 2025
What to do if there is no audio during a call on my Fortinet FortiFone FON-380B?
- O
  obartonSep 3, 2025
  If you have no audio during a call on your Fortinet Telephone, check the handset or headset connections. Also, ensure the phone is properly registered with the FortiVoice unit. If your phone is configured as an external extension, verify the network connection and firewall settings at the FortiVoice location.