Troubleshooting Page 127 FortiRecorder 2.4.2 Administration Guide
Login issues
If the person cannot access the login page at all, it is usually actually a connectivity issue (see
“Connectivity issues”) unless all accounts are configured to accept login only from specific IP
addresses (see “Trusted hosts”) or authentication has been externalized to an LDAP or RADIUS
server.
If the person has lost or forgotten his or her password, the admin account can reset other
accounts’ passwords (see “Resetting passwords”).
When an administrator account cannot log in from a specific IP
If an administrator is entering his or her correct account name and password, but cannot log in
from some or all computers, examine that account’s trusted host definitions (see “Trusted
hosts”). It should include all locations where that person is allowed to log in, such as your office,
but should not be too broad.
Remote authentication query failures
If your network administrators’ or other accounts reside on an external server (e.g. Active
Directory or RADIUS), first switch the account to be locally defined on the FortiRecorder
appliance. If the local account fails, correct connectivity between the client and appliance (see
“Connectivity issues”). If the local account succeeds, troubleshoot connectivity between the
appliance and your authentication server. If routing exists but authentication still fails, you can
verify correct vendor-specific attributes and other protocol-specific fields by running a packet
trace (see “Packet capture”).
Resetting passwords
If someone has forgotten or lost his or her password, or if you need to change an account’s
password, the admin administrator can reset the password.
If you forget the password of the admin administrator, however, you will not be able to reset its
password through the web UI. You can reset the FortiRecorder NVR to its default state
(including the default administrator account and password) by restoring the firmware. For
instructions, see “Restoring firmware (“clean install”)”.
To reset an account’s password
1. Log in as the admin administrator account.
2. Go to System > User > User.
3. Click the row to select the account whose password you want to change.
4. Click Edit.
5. In the New Password and Confirm Password fields, type the new password.
6. Click OK.
The new password takes effect the next time that account logs in.
Connectivity issues
One of your first tests when configuring a new device should be to determine whether video is
being received from your camera, and whether commands/schedules are being sent to it. You
should also test whether notification email can be sent, and accounts (administrators,
operators, etc.) can log in to the web UI and view live video feeds.
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