16Chapter 4 Problem, meet solution
TROUBLE SHOOTING
You shouldn’t have any issues with your Franke Appliance, however there are some problems which
can easily be fixed by trouble shooting the table below. If you can’t find your problem, or the remedy
has not fixed the issue, then give our friendly customer service team a call on 03 9700 9100.
Problem Cause and Remedy
The appliance does
not turn on
Check the circuit breaker or fuse box. Check to see if any
other appliances are working.
The control panel can no
longer be operated, or Er03
is displayed
Clean your hands and the control panel with hot
soapy water.
A cooking zone switched
off by itself
The pan overheated and the safety system functioned.
E2 or EH is displayed
The appliance has overheated, let it cool down.
E3 is displayed
The pan or pot is not designed to be used for this ceramic
glass cooktop.
E5 is displayed
Check the voltage of the connection.
E6 is displayed
Check the voltage of the electrical work.
E8 is displayed
The ventilation system under the appliance is obstructed by
an object or there is limited airflow.
U400 is displayed
The appliance is not connected to the electrical network.
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