Freedom Won eTower - Warranty, Product Life, and Troubleshooting; Warranty and Repair; Troubleshooting Guide

eTower Installation Manual Revision 0
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11. Warranty and Repair
The eTower is sealed with a tamper proof warranty seal. It may not be opened by anyone
other than Freedom Won and installers or repairers that have been explicitly approved by
Freedom Won. The warranty on the unit will be void if the seal is damaged or missing.
If the eTower indicates an internal problem, please contact Freedom Won or the installer
that installed the system, who will need to return the unit to Freedom Won for inspection.
The warranty will not cover damage resulting from lightning. Damage caused by physical
means to the battery housing, external and internal fittings, such as impact with other
objects, or being dropped, is not covered by the warranty.
The standard warranty period is 10 years or 4 000 cycles at an average of 70% DoD,
whichever should first occur. The battery is required to provide at least 60% of its new
capacity at the end of this period or cycle count. The BMS records the number of cycles
used. If you suspect that your eTower is delivering substantially below its minimum
performance, please contact your distributor or installer for an investigation. If the unit is
found to be underperforming it must be returned to Freedom Won and it will be serviced
such that the minimum performance guarantee is again restored, or Freedom Won will
decide that it needs to be replaced.
For more detailed warranty information please refer to the Freedom Won eTower Warranty
Document.
12. Expected Product Life
The eTower is expected to operate for about 15 years in a daily cycling scenario for more
than 5 000 cycles with an average of 70% DoD per cycle. For occasional cycling applications
(for typical load shedding for instance, as is experienced in some countries) the expected
service life is up to 20 years.
13. Troubleshooting Guide
Most issues with the Freedom Lite can be resolved using the guide below. If a problem
cannot be resolved after referencing this table, please contact your approved Freedom Won
supplier for assistance.