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BEFORE YOU CALL • Solutions to common problems
Problem Solution
Brown streaks or specks on cooktop
surface.
• Boilovers are cooked onto surface. Use razor blade scraper to remove soil. See
"Cooktop cleaning and maintenance" in the Care & Cleaning section.
Metal marks on the cooktop.
• Sliding or scraping of metal utensils on cooktop surface. Do not slide metal
utensils on cooktop surface. Use a ceramic-glass cooktop cleaning creme to
remove the marks. See "Cooktop Cleaning and Maintenance" in the Care and
Cleaning section.
Scratches or abrasions on cooktop
surface.
• Coarse particles such as salt or sand between cooktop and utensils can
cause scratches. Be sure cooktop surface and bottoms of utensils are clean
before usage. Small scratches do not affect cooking and will become less
visible with time.
• Cleaning materials not recommended for ceramic-glass cooktop have been used.
See “Cooktop cleaning and maintenance” in the Care and Cleaning section of
this Use & Care Guide.
• Cookware with rough bottom has been used. Use smooth, flat-bottomed
cookware.
Areas of discoloration with metallic sheen
on cooktop surface.
• Mineral deposits from water and food. Remove using a ceramic-glass cooktop
cleaning creme. Use cookware with clean, dry bottoms.
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