11
115G
Revised: September 1, 2006
IF FOR ANY REASON YOU FEEL YOUR FREEZER IS NOT OPERATING AS IT SHOULD,
PLEASE FILL IN THE QUESTIONNAIRE AND SEND IT TO THE FACTORY FOR ASSISTANCE.
THE ADDRESS INFORMATION IS ON PAGE 1.
Name: Address:
Tel # : E-mail: Fax # :
Model:
Serial #:
Point of sale:
Date purchased:
US CUSTOMERS; IRS # (companies) or social insurance # (individuals):
New unit (first time being used) YES NO
Unit was working for ( Weeks/Months ) but is no longer functioning properly.
Nature of the problem: new unit and existing unit
Customer Comments:
(Flame going out, not cold enough, will not light, unaffected by thermostat etc…)
Have you read the manual: YES NO
Is the freezer level: YES NO “check before and after loading”
Has it been loaded following procedures in the user manual: YES NO
How long has it been running since is has been loaded: ( )hours.
Temperature at the time of loading: ( )°C or ( )°F
Is there any heat coming from behind the unit: YES NO
Did the units temperature drop since started: YES NO
What is the current unit temperature: ( )°C or ( )°F
Propane regulator pressure: type of regulator:
Are you using: propane or butane
Altitude: ( ) Ft. or ( ) M
Average room temperature:
Other appliances on line:
How often is the door being opened:
If the flame goes out check for wind or excessive draft
Nature of the problem: existing unit only (at least 3 months)
Has the unit been transported over long distance in the past 6 weeks: YES NO
Has any maintenance been performed on the unit in the past 6 weeks: YES NO
When was it first ignited: 2
nd
ign 3
rd
ign
How long did it work properly:
How long has the problem existed:
Any new appliances added to the line in the last 2 weeks: YES NO
Was the freezer moved to higher elevation recently: YES NO
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