15 Problem Solving
498
Problem Solving
15
027-736
[Cause] The server certificate verification feature of the machine is disabled
when the server certificate verification is required.
[Remedy] Enable the server certificate validation. Or, disable the server certificate
validation for data transfer.
027-737
[Cause] An error occurred while reading data from the pool server for job
templates.
[Remedy] Check on the directory where the job templates are stored, and confirm
whether the settings including the access privilege are correct.
027-739
[Cause] A specified pool server for job templates cannot be found.
[Remedy] Confirm the path name of the pool server for job templates.
027-740
[Cause] Login to the pool server for job templates failed.
[Remedy] Confirm whether the login user name and the login password are
correct.
027-741
[Cause] Unable to connect to the pool server for job templates.
[Remedy] Consult your network administrator for the network environment and the
server configuration.
027-742
[Cause] The capacity of the hard disk is insufficient and job templates cannot be
stored.
[Remedy] Delete unnecessary data from the hard disk to free up disk space.
027-743
[Cause] The settings of the pool server for job templates is not correct.
[Remedy] Confirm whether the settings of the pool server for job templates are
correct.
027-744
[Cause] Problem with the domain name of the pool server for job templates.
[Remedy] Confirm the DNS server connection and check whether the domain
name is registered on the DNS server.
027-745
[Cause] DNS server address is not registered on the machine.
[Remedy] Register the DNS server address on the machine or set the address of
the pool server for job templates as IP address.
027-746
[Cause] The protocol setting of the pool server for job templates is not correct.
[Remedy] Enable a proper port.
027-750
[Cause] Attempted to execute a fax, a print, or an Internet fax transmission to the
scanned document.
[Remedy] The Fax, Print, or Internet Fax features are unavailable for scanned
documents. Set the job flow correctly.
027-751
[Cause] An error occurred during job flow processing.
[Remedy] Confirm the settings of the job flow.
027-752
[Cause] A mandatory entry field is blank in the job flow.
[Remedy] Take one of the following measures:
z
Do not link folders to job flows that have mandatory entry fields.
z
Set the default values to the mandatory fields of the job flow.
027-753
[Cause] 1) Attempted to execute the service while the port necessary for the job
flow is either deactivated or disabled.
2) Attempted to execute a job flow to send e-mail using the Encryption
or Digital Signature feature while S/MIME communication is disabled.
[Remedy] For 1), have your system administrator confirm the port status.
For 2), enable S/MIME communication, or modify the job flow so that e-
mail is sent by not using the Encryption or Digital Signature feature.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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