Error Code
509
Problem Solving
14
033-555
O [Cause] The password received from the other machine did not
match the password for receiving faxes on the machine.
[Remedy] Check whether the sender specified an incorrect machine
password.
033-556
O [Cause] The password sent to the other machine did not match the
password for receiving faxes on the other machine.
[Remedy] If necessary, check whether the correct machine
password has been instructed to the other machine.
033-557
O [Cause] The number of services or of recipients exceeds the
maximum limit.
[Remedy] Wait until the number of jobs awaiting transmission
decreases, or reduce the number of recipients, and then
send again.
033-558
O [Cause] The machine is set to reject faxes without a remote ID, and
a remote ID was not sent from the other machine.
[Remedy] Ask the sender to set a remote ID. If necessary, set the
machine to receive even when a remote ID is not sent.
033-563
O [Cause] Paper that can print faxed documents is not loaded in a
tray.
[Remedy] Take one of the following measures:
z
Specify the paper size.
z
Confirm whether the paper tray is set correctly.
033-564
O [Cause] The machine was turned off during communication.
[Remedy] Wait for a while, confirm the fax service settings and the
fax number, and then send again if sending. If the error still
is not resolved, contact our Customer Support Center.
033-565
O [Cause] Cannot send because too many recipients are specified.
[Remedy] Wait until the number of jobs awaiting transmission
decreases, or reduce the number of recipients, and then
send again.
033-566
O [Cause] Cannot send because the recipient (fax number) is not
specified.
[Remedy] Correctly specify the recipient's fax number.
033-567
O [Cause] The recipient (fax number) is incorrect.
[Remedy] Correctly enter the recipient's fax number, and execute the
operation again.
033-568
O [Cause] An error occurred during fax transmission.
[Remedy] Execute the operation again. If receiving, ask the sender
to send again. If the error still is not resolved, contact our
Customer Support Center.
033-569
O [Cause] Paper in the tray is not loaded in the direction that the
received fax data can be printed.
[Remedy] Load paper in Tray 5 according to the direction displayed
on the screen.
033-570
O [Cause] The machine was turned off during communication.
[Remedy] Wait for a while, confirm the Fax service settings and the
fax number, and then send again if sending. If the error still
is not resolved, contact our Customer Support Center.
Error Code
Category
Cause and Remedy
CPFSMO
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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