Error Code
527
Problem Solving
15
021-215
[Cause] The accounting/billing device connected does not match the device set on the machine.
[Remedy] Change the setting on the machine or connect the correct accounting/billing device,
and switch off the machine power, make sure that the touch screen is blank, and then
switch on the machine power.
021-360
021-361
[Cause] An error occurred.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the same message is displayed again, contact our Customer
Support Center.
021-401
[Cause] The number of authentication devices such as IC Card Reader connected exceeds the
setting value.
[Remedy] Disconnect the authentication device connected.
021-500
[Cause] The following operation is performed when the Auditron mode for the Fax service is
enabled.
z
While a Send Fax job is processing, another job that the Auditron mode is enabled
starts.
z
While another job that the Auditron mode is enabled is processing, a Send Fax job
starts.
[Remedy] Wait for the active job finishes, and start the next job.
021-501
[Cause] The communication with the EP system via the internet failed.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the error still is not resolved, contact our Customer Support
Center.
021-502
[Cause] An error occurred while connecting to the EP system via the Internet. There is a problem
with the address of the EP proxy server name.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. Execute the operation again. If the error still is not resolved,
contact our Customer Support Center.
021-503
[Cause] An error occurred while connecting to the EP system via the Internet. There is a problem
with the address of the EP proxy server name.
[Remedy] Check the followings:
z
LAN cable connection
z
DNS server address setting
z
The default gateway setting
z
The subnet mask setting
If the error still is not resolved after checking the above settings, there may be a network
failure or the proxy server settings may be changed or failed. Consult your system
administrator.
If the network works normally but the error still is not resolved, contact our Customer
Support Center.
Error Code Cause and Remedy
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