15 Problem Solving
552
Problem Solving
15
027-762
[Cause] An on-demand print job is sent to the machine using the Web Applications feature,
however, the specified job ticket is invalid because of one of the following causes:
Abnormal change to the job ticket because of the machine software failure
Abnormal change to the job ticket because of a bug on the sender's remote server
Abnormal change to the job ticket because of network trouble
Intentional alteration to the job ticket
[Remedy] Execute the print job again. If the error still is not resolved, contact our Customer
Support Center.
027-763
[Cause] The user information does not match between the external accounting server and
remote authentication server.
[Remedy] Take one of the following measures:
Check whether the external accounting server and the remote authentication server
is working appropriately.
Confirm the network has no problem.
Connect the network cable appropriately.
Check the setting of the machine.
027-764
[Cause] An error occurred in the communication with the AirPrint Scan client, or the client
canceled the job.
[Remedy] Check the network communication with the AirPrint Scan client by checking the
following:
Check that the amount of space of the AirPrint Scan client is enough.
Check the connection of the network cable.
027-770
[Cause] The print job has a problem.
[Remedy] Submit the print job again.
027-771
[Cause] The hard disk of the server connected to the machine is full.
[Remedy] Delete unnecessary data from the server.
027-772
[Cause] An error occurred during communication with the SMTP server.
[Remedy] Use ASCII characters to modify the host name that has been specified under [Tools] >
[System Settings] > [Connectivity & Network Setup] > [Machine's E-mail Address/Host
Name]. If the error still is not resolved, confirm with your network administrator whether
the SMTP server supports the HELO command.
027-773
[Cause] An error occurred during communication with the SMTP server.
[Remedy] Wait for a while, and then execute the operation again.
027-774
[Cause] The specified e-mail address contains unsupported characters.
[Remedy] Specify the e-mail address using only ASCII characters.
027-775
[Cause] Too many destination addresses have been specified.
[Remedy] Reduce the number of destination addresses. If the error still is not resolved, confirm
with your network administrator whether the SMTP server supports the EHLO command.
027-776
[Cause] An error occurred during communication with the SMTP server.
[Remedy] Use ASCII characters to modify the host name that has been specified under [Tools] >
[System Settings] > [Connectivity & Network Setup] > [Machine's E-mail Address/Host
Name]. If the error still is not resolved, confirm with your network administrator whether
the SMTP server supports the EHLO command.
Error Code Cause and Remedy
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