Error Code
553
Problem Solving
15
027-777
[Cause] The destination SMTP server does not support SMTP-AUTH.
[Remedy] Set [E-mail Send Authentication] to [Off] under [Tools] > [System Settings] >
[Connectivity & Network Setup] > [Outgoing/Incoming E-mail Settings] > [SMTP Server
Settings].
027-778
[Cause] The destination SMTP server does not support the SMTP-AUTH system set on the
machine.
[Remedy] Confirm the authentication type supported by the SMTP server with your network
administrator. The machine supports the following authentication types: AUTH GSSAPI
(only for Kerberos), AUTH NTLMv2, AUTH NTLMv1, AUTH PLAIN, AUTH LOGIN, AUTH
CRAM-MD5.
027-779
[Cause] Failed to authenticate the SMTP server.
[Remedy] Confirm the login name and password set to SMTP-AUTH.
027-796
[Cause] The received e-mail was discarded because no documents were attached to it. (The
machine is set to print attached documents only.)
[Remedy] To print the mail body or header information also, change settings in the [Properties]
screen of CentreWare Internet Services.
Refer to "12 Computer Operations" > "E-mail Printing" in the User Guide.
027-797
[Cause] The output destination of the received e-mail is invalid.
[Remedy] Specify a correct output destination, and send the e-mail again.
027-798
[Cause] The specified document did not exist.
[Remedy] Check the job flow setting.
029-703
[Cause] An error occurred in the communication with the AirPrint Scan client, or the client
canceled the job.
[Remedy] Check the network communication with the AirPrint Scan client by checking the
following.
Check that the amount of space of the AirPrint Scan client is enough.
Check the connection of the network cable.
033-310
033-311
033-312
[Cause] An error occurred.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the same message is displayed again, contact our Customer
Support Center.
033-313
[Cause] A communication error occurred between the machine and the fax controller.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the same message is displayed again, contact our Customer
Support Center.
033-314
033-315
033-316
033-317
033-318
033-319
[Cause] An error occurred.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the same message is displayed again, contact our Customer
Support Center.
033-320
033-321
033-322
033-323
[Cause] An error occurred during fax transmission.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the same message is displayed again, contact our Customer
Support Center.
Error Code Cause and Remedy
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