Network-related Problems
325
Problem Solving
14
When you cannot delete documents from the [Printer] window
Others
When using NetWare
The possible causes, check points, and remedies for problems when using NetWare
are as follows.
When you cannot print
Number of connections to the
machine exceeded the
maximum connections
allowed.
Confirm if the machine is
processing simultaneous
requests (print requests,
status queries, etc.) from
multiple computers. (A write
error dialog should be
displayed to indicate that no
more remote computers can
be connected.)
Wait for a while and retry
printing.
Cause Check point Remedy
You are trying to delete all
print data displayed in the
[Printer] window. (Only the
system administrator is
allowed to delete all data.)
Confirm whether you are
trying to delete the print data
from the [Printer] menu.
([Cancel All Documents]
menu.)
Select the print data to be
deleted, and delete from the
[Document] menu in the
[Printer] window. (Select
[Cancel].)
The print data has a different
owner.
Confirm if the names
displayed as the owner for
the selected print data and
the user's login name to
Windows are the same.
Login to Windows using the
owner's name and then
delete the print data.
Symptom Remedy
The message "Unknown
document name" is displayed
at the job name in the job
history instead of the correct
job name.
Change the setting of the SMB receiving buffer to [Hard Disk
Spool] or [Memory Spool].
Cause Check point Remedy
Network equipment (hubs,
etc.) are not supporting
automatic frame type
detection.
Check the network
equipment to see if the data
link indicator of the port
where the machine is
connected is lit. Confirm if
the frame types used by the
file servers on the network
are standardized.
Set the machine's frame type
to the same type as the
connected file server.
Cause Check point Remedy
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