Error Code
385
Problem Solving
14
027-772
O [Cause] An error occurred during communication with the SMTP
server.
[Remedy] Use ASCII characters to modify the host name that has
been specified under [System Settings] > [Connectivity &
Network Setup] > [Machine’s E-mail Address/Host Name].
If the error persists, check with your network administrator
whether the SMTP server supports the HELO command.
027-773
O [Cause] An error occurred during communication with the SMTP
server.
[Remedy] Wait for a while, and try again.
027-774
O [Cause] The specified e-mail address contains unsupported
characters.
[Remedy] Specify the e-mail address using ASCII characters.
027-775
O [Cause] Too many destination addresses have been specified.
[Remedy] Reduce the number of destination addresses. If the error
persists, check with your network administrator whether
the SMTP server supports the EHLO command.
027-776
O [Cause] An error occurred during communication with the SMTP
server.
[Remedy] Use ASCII characters to modify the host name that has
been specified under [System Settings] > [Connectivity &
Network Setup] > [Machine’s E-mail Address/Host Name].
If the error persists, check with your network administrator
whether the SMTP server supports the EHLO command.
027-777
O [Cause] The destination SMTP server does not support SMTP-
AUTH.
[Remedy] Set [E-mail Send Authentication] to [Off] under [System
Settings] > [Connectivity & Network Setup] > [Outgoing/
Incoming E-mail Settings] > [SMTP Server Settings].
027-778
O [Cause] The destination SMTP server does not support the SMTP-
AUTH system.
[Remedy] Check with your network administrator about the
authentication type supported by the SMTP server. The
machine supports the following authentication types:
PLAIN (plain text) authentication, LOGIN (BASE64)
authentication, and CRAM-MD5 (challenge-response).
027-779
O [Cause] Failed to authenticate the SMTP server.
[Remedy] Check the login name and password set to SMTP-AUTH.
027-796
O O O [Cause] The received e-mail was discarded because it had no
attached documents. (The machine is set to print attached
documents only.)
[Remedy] To also print the mail body or header information, change
settings in the Properties screen of CentreWare Internet
Services.
Refer to "10 Computer Operations" > "E-mail Printing" in the User Guide.
027-797
O O [Cause] The output destination of the received e-mail is invalid.
[Remedy] Specify a correct output destination, and send the e-mail
again.
Error Code
Category
Cause and Remedy
CPFSMO
* If the error persists after following the listed solution, contact our Customer Support Center. The contact number is
printed on the label or card attached on the machine.
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