14 Problem Solving
412
Problem Solving
14
Trouble during Copying
This section describes how to resolve copy problems.
Unable to Copy
If you cannot copy a document, identify the symptom in the following table to perform
the remedy.
Symptom Cause Remedy
The document is
not correctly fed
from the
document
feeder.
The document is too small. The minimum size of document that can be
loaded on the document feeder is 139.7 x
210mm (A5, A5 , 5.5 x 8.5,
5.5 x 8.5 ).
Refer to "3 Copy" > "Copying Procedure" in
the User Guide.
The document type is
unsuitable.
The document feeder does not feed
irregular sized documents, business cards,
transparencies, or thin documents.
In addition, the document feeder does not
feed documents with sticky tags, paper
clips, or adhesive tape.
Refer to "3 Copy" > "Copying Procedure" in
the User Guide.
The document guides are
set in incorrect positions.
Adjust the document guides to the
document.
Refer to "3 Copy" > "Copying Procedure" in
the User Guide.
A piece of torn paper
remains in the document
feeder
Open the document feeder cover, and
remove the piece.
Refer to "Document Jams" (P.544).
Documents of mixed sizes
are loaded.
When loading documents of mixed sizes,
be sure to set [Mixed Size Originals] to
[On]. Otherwise, a paper jam will occur.
Refer to "3 Copy" > "Layout Adjustment" >
"Mixed Size Originals (Scanning Different
Size Documents Simultaneously)" in the User
Guide.
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