Problem Solving
570
Problem Solving
15
017-705
017-706
017-707
017-708
[Cause] ThinPrint.Engine SSL authentication error.
[Remedy] Check the server certificate information (expiry date and
address) that is registered to ThinPrint.Engine.
017-709
[Cause] An SSL communication error occurred between ThinPrint Engine
and the machine.
[Remedy] Check the settings of the machine.
017-713
[Cause] The SMTP server does not support STARTTLS.
[Remedy] Change SSL/TLS communication setting to other than
[STARTTLS].
017-714
[Cause] SSL connection to the SMTP server failed.
[Remedy] Confirm whether the SMTP server supports SSL connection. If
the server supports it, check the port number of the SMTP server.
If the error still is not resolved, contact our Customer Support
Center.
017-715
[Cause] SMTP server SSL server authentication error. The server
certificate is invalid.
[Remedy] Use the valid SSL server certificate of the SMTP server. You can
avoid this error by setting [SMTP-SSL/TLS Communication] in
[SSL/TLS Settings] to [Disabled], however the validity of the
server cannot be warranted.
017-716
[Cause] SMTP server SSL server authentication error. It is before the
valid period of the server certificate.
[Remedy] Use the valid SSL server certificate of the SMTP server. You can
avoid this error by setting [SMTP-SSL/TLS Communication] in
[SSL/TLS Settings] to [Disabled], however the validity of the
server cannot be warranted.
017-717
[Cause] SMTP server SSL server authentication error. The server
certificate expired.
[Remedy] Use the valid SSL server certificate of the SMTP server. You can
avoid this error by setting [SMTP-SSL/TLS Communication]
under [SSL/TLS Settings] to [Disabled], however the validity of
the server cannot be warranted.
017-718
[Cause] SMTP server SSL server authentication error. The server name
and certificate do not match.
[Remedy] Use the valid SSL server certificate of the SMTP server. You can
avoid this error by setting [SMTP-SSL/TLS Communication] in
[SSL/TLS Settings] to [Disabled], however the validity of the
server cannot be warranted.
017-719
[Cause] SMTP server SSL server authentication error. SSL authentication
internal error.
[Remedy] Execute the operation again. If the error still is not resolved,
contact our Customer Support Center.
017-723
[Cause] Character strings the DocuWorks Direct Print feature does not
support are used.
[Remedy] Print the file from DocuWorks Viewer via the PCL print driver.
Error Code
Cause and Remedy