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Problem Possible Reasons The Easy Solution
A severe problem occur-
red.
If an unpleasant smell persists after thoroughly purging
and cleaning the machine, switch off and unplug the
appliance. Get in contact with your vendor for examinati-
on and repair.
The appliance does not
work
and/or
no steam, hot water, or
coffee is given off.
The appliance is not live or
switched off.
Switch on the appliance by pressing the power button.
Check, whether any buttons flash or illuminate. If not,
ensure that the power supply outlet is live by connecting
a lamp.
The automatic shut-off has
been triggered.
After max. 30 minutes of being idle, the appliance switches
off automatically. Press the power button to switch on the
appliance.
Overheating of the pump,
the grinder, or the heating
block. The thermal cut-out
has been triggered.
Unplug and leave the appliance cool down for 30-60
minutes. Thereafter, you may use the appliance again. If
not, get in contact with an authorized service centre for
examination and repair.
The pump is working
with an unusual noi-
se: Not enough water
in the water tank or the
water tank is not installed
correctly.
Immediately switch off the activated function!
Before operation, fill the water tank with a sufficient
amount of water (filling level between MIN and MAX).
Ensure that the water tank is installed correctly at the
rear of the appliance. Without violence push the water
tank down (see: ‘Operation / Filling the Water Tank’).
Extracting espresso:
The selection dial is not
in the vertical standby
position.
For extracting espresso, the selection dial must be turned
to the standby position. Otherwise, the appliance cannot
build up sufficient pressure at the group head.
Extracting espresso:
The filter basket or the
spouts of the portafilter
are clogged.
Clean the filter basket and portafilter thoroughly (see:
‘Care and Cleaning’).
When the problem persists, get in contact with your ven-
dor for replacement.
Hot water/steam
function: The steam
wand is clogged.
Clean the steam wand (see: ‘Care and Cleaning / Clea-
ning the Steam Wand’).
A severe problem occur-
red.
Immediately switch off the appliance and unplug. Get in
contact with an authorized service centre for examination
and repair.
Problem Possible Reasons The Easy Solution
Water or steam escape
from the group head or
steam wand without any
function activated.
The appliance heats up
the water system.
During heating, water and steam may escape in small
amounts. Especially, when selecting the steam function
by pressing the steam button immediately after making
an espresso, remaining water in the group head may
drip. This is normal.
You are using an unsuited
type of water.
Only use fresh tap water or non-carbonated, low-mineral table
water (see: ‘Tips for Best Results / The Water Quality’).
The steam function has
been activated recently.
The water system is still
on steam temperature.
Wait until the temperature of the water system drops to
extraction temperature.
The selection dial is not
closed completely.
Turn the selection dial to the central, vertical standby
position.
Excessive deposits of lime
in the water system.
Descale the appliance in time to avoid damage (see:
‘Care and Cleaning / Descaling the Appliance’).
Perhaps, you need to shorten the intervals for descaling
due to high water hardness in your area.
Water accumulates under
or beneath the appliance.
The water tank is over-
filled.
Do not overfill the water tank. Observe the MAX fil-
ling line (2500ml; see: ‘Operation / Filling the Water
Tank’).
Water has been spilled,
when filling the water
tank.
Ensure that the exterior of the water tank is dry, before
re-placing the water tank.
You should avoid filling the water tank, when it is still
mounted, because the water may be spilled quite easily.
Pull the water tank out for filling (see: ‘Operation / Fil-
ling the Water Tank’).
Overflow of the drip tray. During operation, avoid overfilling the drip tray. Empty
the drip tray in time.
Remove the drip tray carefully and avoid tilting the drip
tray when pulling it out of the appliance.
Ensure that the red filling indicator of the drip tray can
easily move up and down.
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