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Problem Possible Reasons The Easy Solution
Water or splashes given
off by the steam wand
ran out.
Even when the selection dial is in the central stand-
by position (off), water and steam may escape. Thus,
always turn the steam wand to the drip tray or into a
vessel, when the steam wand is not in use. Wipe spilled
water immediately.
The water system is lea-
king.
Immediately switch off and unplug the appliance. Get in
contact with your vendor for examination and repair.
The drip tray is overfilled,
but the filling indicator
does not come up.
The filling indicator is
not inserted correctly or
missing.
Put the red float of the filling indicator onto the post
within the drip tray. Ensure that it can move freely up
and down.
The cup tray is in wrong
orientation. The filling indi-
cator is blocked.
Turn the cup tray by 180°. The large openings must lie
at the rear left side of the appliance. The cup tray must
lie stably and may not wobble. If required, turn the filling
indicator by 90°.
The cup tray wobbles on
the drip tray or is inclined.
The cup tray is in wrong
orientation.
Turn the cup tray by 180°. The large openings must lie
at the rear left side of the appliance.
The filling indicator is not
inserted correctly.
Turn the filling indicator by 90° and try again.
The filter basket cannot
be removed from the por-
tafilter.
For operation, the filter
basket is engaged within
the portafilter via a bulge
at the side wall.
If you find it difficulty to get the filter basket out, use
a medium screw driver or the handle of a teaspoon for
carefully levering out the filter basket (see: ‘Operation /
Inserting the Required Filter Basket’).
All button are illuminated
but the extraction function
does not work or not work
correctly.
The selection dial is not
turned to standby cor-
rectly.
Turn the selection dial at the left side of the group head
to the vertical standby position. Then try again.
The water system is over-
heated.
Directly after using the steam function, the water system
is still on steam temperature. Simply wait, until the water
system reaches extraction temperature again. The extrac-
tion starts automatically.
You are using an unsuited
type of water.
Only use clear, cold tap water or low-mineral, non-carbo-
nated table water. Remove and empty the water tank.
Then refill the water tank and flush the water system
(see: ‘Before First Use / Flushing the Water System’).
Problem Possible Reasons The Easy Solution
Not enough water in the
water tank or the water
tank is not installed cor-
rectly.
Fill the water tank at least up the the MIN filling line and
ensure to install the water tank correctly at the rear of
the appliance. When closed correctly, the water tank lid
may not protrude the top of the appliance.
The portafilter loosens at
the group head during an
extraction.
The portafilter is not
inserted correctly at the
group head.
Ensure that the portafilter is rotated to the stop and it is
securely locked in place.
There is coffee powder on
the rim of the filter basket
or on the sealing ring of
the group head
AND / OR
moisture on the rim of the
filter basket.
Clean and dry the rim of the filter basket after filling in
coffee powder to ensure a proper seal in group head.
Check the group head for residues of coffee powder (see:
‘Care and Cleaning / Cleaning the Group Head’).
Water or espresso run
out at the rim of the por-
tafilter.
The filter basket and/or
portafilter are not inserted
correctly at the group
head.
Ensure that there is no gap between the rim of the filter
basket and the rim of the portafilter.
Ensure that the portafilter is rotated to the right as far as
possible. Ensure that the portafilter is level and securely
locked in place.
There is coffee powder
at the filter basket rim or
coffee powder is sticking
to the sealing ring of the
group head.
After filling, wipe excess coffee powder off the rim of the
filter basket to ensure a proper seal in the group head
(see: ‘Operation / Tamping the Coffee Powder’).
Clean the shower screen and sealing ring within the
group head (see: ‘Care and Cleaning / Cleaning the
Group Head’).
The filter basket is
clogged.
Immediately cancel the extraction cycle (press the flas-
hing button) and wait approx. 10 seconds. Thereafter,
carefully remove the portafilter from the group head.
Clean the filter basket. If required, use the cleaning tool
for opening the pores of the filter mesh (see: ‘Care and
Cleaning’).
When the problem persist, replace the filter basket.
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