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Returns'Procedure'
If!your!eq u ip ment!requires !s er vic in g,!p le a se !c o n ta ct !yo u r !lo ca l!B e d fo n t!C ustomer!Serv ice !
Department,!distributor!or!supplier!before!returning!any!goods.!!
1. When!you!have!supplied!the!Customer!Repairs!Department!with!the!monitor!serial!number!and!
description!of!the!fault,!you!will!be!issued!with!a!returns/!ticket!number.!Please!state!the!
returns/ticket!nu m be r!on !the!o utsid e!of!th e!bo x!w h en !return ing !the!m o nitor,!an d!e nsu re!th at!
your!full!details,!telephone,!fax!numbers!and!return!address!are!clearly!stated.!!
2. The!product!must!also!be!decontaminated!before!it!is!returned!according!to!your!local!
regulations.!Bed fon t!can !pro vide !you !w ith!a!d eco nta m in ation !certificate!to !com p lete,!w hich !also!
needs!to!be!attached!to!the!outside!of!the!box.!Failure!to!do!so!will!result!in!the!product!being!
subject!to!Bedfont!decontamination !procedu re!and!will!delay!your!service/repair!and!may!incur!
costs!to!yourself.!
3. Bedfont!advise!that!you!use!a!courier!service!wh en !retu rning !m on itors.!Th is!ena bles!yo u !to!
insure!go o d s!fo r!lo s s!o r!d a mage!in!transit.!When!your!goo d s !ar e!re c eiv e d,!y o u !w ill!b e !se n t!a n !
email!stating!so.!!
4. If!the!dev ice !h a s!b e e n !re tu r n e d !fo r!r ep a ir!it !w ill!t h e n !b e!e x a m in e d !a nd!you!will!be!sent!an!
‘Engine e r’s !R e p o r t’!a n d!a!quotation!for!the!repa ir,!which!will!inc lude!an!auth o ri sa t io n !f o rm.!
Complete!the!authorisation!form,!and!ensure!that!you!include!the!‘Official!Purchase!Order!
Number’.!Please!contact!the!Customer!Repairs!Department!if!you!are !un ab le!to!sup ply!a n!
‘Official!P urchase!Ord e r!Number’.!
5. If!your!m o n it o r!is !still!in!warranty!an d !the!fault!is!covere d !b y !w a rr anty,!see!‘Warran t y’!s ec tio n !o f !
this!manual,!Bed fo nt!w ill!repair!it!and!re turn !it!to!you !with !an!‘En gine er’s!Re po rt’,!fre e !o f!c h a rg e .!!
6. If!you!ch o o se !n o t!t o !p ro c e ed !with!the!repair ,!a!h a n d lin g !fe e !w ill!b e !c h ar ge d .!E n s u re !th a t !yo u !
return!the!com p leted !au tho risatio n!form!with!an!‘Official!Purchase!O rde r!Nu m b er’.!!
7. The!equipment!will!b e!returned!to!you!as!soon!as!Bedfont!has!received!all!relevant!paperw o rk.!A!
carriage!fee!will!be!charged!if!the!monitor!is!n o!longer!in!warranty.!
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Warranty'
Bedfont!Scientific!Limited!warrants!the!GastroCH
4
ECK™!Gastrolyzer®!product!(excluding!H
2
,!O
2!
and!
CH
4!
sensors)!to!be!free!o f!defe cts!in !m ateria ls!an d!w o rkm a ns hip !for!a!pe riod !of!tw o!ye ars !from !the !
date!of!shipment.!The!H
2
!and!O
2
!sensor!is!warranted!for!12!months!and !the!CH
4
!sensor!is!warranted!
for!24!month s,!this!d oe s!no t!inclu de !servic e!item s .!!
Bedfont’s!sole!obligation!und er !th is!warranty!is!limite d !to !re p airin g !o r!re p la cin g ,!at! its !ch oice,!any!
item!cov e red !u n d e r!th is !w a rra n ty !w h e n!s u ch !a n !ite m!is!returned,!inta ct !an d !p re p aid ,!to !B e d fo n t!
Scientific!Limited!or!the!local!representative.!
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