CartManager XD+ Owner-Operator Training and Troubleshooting Guide Page 31
Error Code 24, 31
Contact Gatekeeper Systems Customer Support.
Error Code 32, 33, 34
There may be a problem with the main contactor switch:
1. Turn CartManager XD+ off.
2. Wait 5 seconds and turn the unit back on. Listen carefully for a loud click down towards the lower left rear section
of the CartManager XD+ as soon as you turn the keyswitch.
3. Contact Gatekeeper Systems Customer Service. Inform them of the error code and whether or not you heard the
click.
Error Code 41
There may be a bad battery connection:
1. Turn the key switch off.
2. Release the hood latches and open the hood.
3. Check the battery terminals and connections. If any are loose or corroded, clean and then reconnect them.
4. Charge CartManager XD+ for several hours.
5. Unplug CartManager XD+ from the electrical outlet and turn on.
6. If the error code persists, contact Gatekeeper Systems Customer Support.
Error Code 42
The charger cord may still be plugged in to the electrical outlet.
1. Turn the key switch off.
2. Unplug the charger cord from the electrical outlet and coil securely on the cord hooks on the back of the
CartManager XD+.
3. Turn CartManager XD+ on. If the error code persists, contact Gatekeeper Systems Customer Support.
Error Code 43
The temperature inside the CartManager XD+ compartment is outside the safe operating range for the electrical
components.
1. Move the unit to a room temperature area and allow to sit for 30-60 minutes.
2. Turn the key switch on. If the error code persists, contact Gatekeeper Systems Customer Support.
• Suggestions:
• If CartManager XD+ is sitting for long periods of time in direct sunlight, move to a shaded area when not in
use.
• If the unit is sitting outside in extreme cold (< -25 C) for long periods, move to a warmer area when not in
use.
• If you do a retrieval run and any of the carts are loaded, reduce the number of carts that you drive with the
CartManager XD+.
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