Troubleshooting guide
Problem: Cannot record video or take pictures
Solution: • Check to see whether there is enough space
on the Micro SD card. If not, the Micro SD card will need to
be formatted.
Problem: Video files can not be played on the PC
Solution: • The video files from the Dash Cam are in .MP4
format and may not be compatible with your PC if suitable
playback software is not installed.
Problem: My videos are blurry, dirty or discoloured
Solution: • Check to see if there are any finger prints or
dirt present on the Camera lens. If needed, clean with a
soft dry cloth before recording.
• Remove the transparent lens cover during installation.
Problem: The Dash Cam is frozen or not responding
Solution: • Reset the unit by pushing and holding the reset
button for a few seconds and try again.
• Format Micro SD Card in a computer.
Problem: Unresolved issues
Solution: • Reset the unit by pushing and holding the reset
button for a few seconds and try again.
• Format Micro SD Card in a computer.
• Should the problem persist please contact your Gator
Service Agent for your country.
Troubleshooting guide
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