Consumer SupportTroubleshooting TipsOperating InstructionsSafety Instructions
OPERATION Possible Causes What To Do
Washer won’t operate Washer is unplugged • Make sure cord is plugged securely into a working outlet.
Water supply is turned off • Turn both hot and cold faucets fully on.
Controls are not set properly • Check controls.
Lid is open—safety feature • Close lid and reset cycle, to the beginning if necessary.
prevents agitation and
spinning when lid is up
Circuit breaker/fuse is • Check house circuit breakers/fuses. Replace fuses or
tripped/blown reset breaker. Washer should have separate outlet.
Timer knob not pulled • Pull timer knob.
Lid magnet missing • Call for service.
Movement inside machine Shifting mechanism is • When the machine is manually turned off, the shifter will
when shut off disengaging the motor disengage the motor before completely shutting down.
If lid is raised before the motor is disengaged, the process will
stop and will resume when lid is closed.
PERFORMANCE Possible Causes What To Do
Clothes too wet Incorrect spin cycle • Make sure the spin cycle selected matches the load you are
selected washing. Some fabrics will feel wetter when rinsed with cold water.
Colored spots Incorrect use of fabric • Check fabric softener package for instructions and follow
softener directions for using dispenser.
• Make sure you have selected the Fabric Softener option.
• Pretreat stain and rewash.
Dye transfer • Sort whites or lightly colored items from dark colors.
Grayed or yellowed Not enough detergent • Use more detergent (especially with larger loads).
clothes Be sure to follow detergent manufacturer’s directions.
Hard water • Use a water conditioner like Calgon brand or install
a water softener.
Water is not hot enough • Make sure water heater is delivering water at
120°F–140°F (48°C–60°C).
Washer is overloaded • Select load size to match clothes load.
Detergent is not • Add detergent before you load items.
dissolving
Dye transfer • Sort clothes by color. If fabric label states ='9. 9+6'8':+2?
unstable dyes may be indicated.
Lint or residue on Clothes are air or line dried • If you do not dry your clothes with a clothes dryer, your
clothes clothes may retain more lint.
Incorrect sorting • Separate lint producers from lint collectors.
Washing too long • Wash small loads for a shorter time than larger loads.
Detergent not dissolving • Add detergent before you load items.
• Try a liquid detergent.
• Use warmer water temperature.
Overloading • Load clothes loosely in the washer basket. Adjust load size
based on items size and materials.
• Make sure load size selected matches clothes load size.
Incorrect use of fabric • Check fabric softener package for instructions
softener and follow directions for using dispenser.
• Make sure you have selected the Fabric Softener option.
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