Before you call for service...
Troubleshooting Tips
Save time and money! Review the charts on the
following pages first and you may not need to call for
service.
Not draining
Not spinning
Not agitating
Leaking water
Clothes too wet
Possible Cause What To Do
Load is out of balance
Pump clogged
Drain hose is kinked or
improperly connected
Household drain may be
clogged
Drain hose siphoning; drain
hose pushed too far down the
drain
Door gasket is damaged
Check back left of washer
for water
Fill hoses or drain hose is
improperly connected
Household drain may be
clogged
Dispenser clogged
Incorrect use of detergent
Dispenser box cracked
Load is out of balance
Pump clogged
Overloading
Drain hose is kinked or
improperly connected
Household drain may be
clogged
Drain hose siphoning; drain
hose pushed too far down the
drain
. Redistribute clothes and run drain & spin or rinse & spin.
. Increase load size ifwashing small loud containing heavy and light
items.
. See page 13 on how to cleon the Pump Filter.
. Straighten drain hose and make sure washer isnot sitting on it.
. Check household plumbing. You may need to coil o plumber.
. Ensure there is on air gap between hose and drain.
• Check to see if gasket is seated and not torn. Objects
left in pockets may cause damage to the washer (nails,
screws, pens, pencils)
• Water may drip from the door when the door is opened.
This is u normal operation.
. Carefully wipe off rubber door seal. Sometimes dirt or
clothing isleft in this seal and con cause o small leak
• If this area iswet, you hove oversudsing condition.
Use less detergent.
. ivlokesure hose connections ore tight at washer and faucets and
make sure end of drain hose is correctly inserted in and secured to
drain facility.
. Check household plumbing. You may need to coil o plumber.
. Powder soap may cause clogs inside the dispenser and cause water
to leak out the front of the dispenser. Remove drawer and cleon both
drawer and inside of dispenser box.
Pleaserefer to Cleaning the Washer section.
. Useonly HEand correct amount of detergent.
. If new installation, check for crock on inside of dispenser box.
. Redistribute clothes and run drain & spin or rinse & spin.
. Increase load size ifwashing small load containing heavy
and light items.
. The machine will slow the spin speed down to 410 rpm if
it has o hard time balancing the load. This speed is normal.
. See poge 1:3on how to cleon the Pump Filter,
. The dry weight of the load should be less then 16 Ibs.
. Straighten drain hose and make sure washer isnot sitting on it.
. Check household plumbing. You may need to coil o plumber.
. Ensure there is on air gap between hose and drain.
26
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