GE GTW485 series

Before you call for service...Troubleshooting Tips
Save time and money! Review the charts on the following pages, or visit GEAppliances.com. You may not need to call for service.
WATER Possible Causes What To Do
Small amount of water Normal dispenser It is normal for a small amount of water to remain in dispenserafter the
remaining in dispenser operation cycle.
(onsome models) at
end of cycle
Short spray and delay Lidwas openedand closed This is normal. SeeSTART-UPSEOUENCEin the Safety Instructions
after pushing the Start between cycle selection section.
button and start
Water level seems low This is normal Water may not cover the top level of the clothes. This is normal for this
high efficiency washer.
Low water flow Water valve screens are Turn off the water source and remove the water connection hoses from
stopped up the upper back of the washer and the water faucets. Clean both the
hose screens (ifso equipped) and the screens in the machine using a
brush or a toothpick. Reconnect the hoses and turn the water back on.
Check to ensure there are no leaks at the connections.
Wutersiphoning out Drain standpipe is too The drain hose must exceed 32" height at some point between
of washer low or hose too far into the washer back and the drain pipe. Use anti-siphon clip. See the
standpipe Installation Instructions.
Too many suds Soft water Try less detergent.
Too much detergent Measure your detergent carefully. Use less soup if you have soft water, a
smaller loud or a lightly soiled loud.
Type
of
detergent
Switchto HighEfficiencydetergent such as_[.
Water leaks
Type
of
detergent
Switchto HighEfficiencydetergent such as_.
Using too much detergent Use lessdetergent. Uselesssoap if you have soft water, a smaller load
in washer or a lightly soiled load.
Fillhoses or drain hose is Make sure hose connections are tight at faucets and rubber washers
improperly connected are installed. Makesure end of drain hose is correctly inserted in and
secured to drain facility.
Household drain clogged Check household plumbing. You may need to call a plumber.
Drain hose rubs on wall Make sure drain hosedoes not make contact with the wall. May cause
excessivewear on the hose.
Constant water pressure to Tighten hoses at the faucets.
fill hoses at water source Checkcondition of the fill hoses:they should be replaced every 5 years.
Water temperature Cooler water temperatures New laundry detergents have been formulated to work with cooler
seems incorrect provide improved energy water temperatures without affecting wash performance.
efficiency
Water supply is turned off Turn both hot and cold faucets fully on and make sure hoses are
or improperly connected connected to correct faucets. NOTE:Water valves are marked "H" and "C".
Water valve screens are Turnoff the water source and remove the water connection hosesfrom
stopped up the upper back of the washer and the water faucets. Clean both the
hose screens(ifso equipped) and the screens in the machine usinga
brush or a toothpick. Reconnectthe hoses and turn the water back on.
Checkto ensurethere are no leaksat the connections.
Cool/Cold Water when Thisis normal. The washer senses water temperature (on some models)
selecting Hot and optimizes for best results.Coldwater is added periodically when hot
isselected.
Housewater heater is not
set properly
Make sure house water heater is delivering water at 120°F-140°F
(48°C-60°0.
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