Troubleshooting Tips (cont)
39
Before you call for service…
GEAppliances.com
Problem Possible Causes What to Do
No water or ice cube production* Supply line or shutoff valve is clogge Call a plumber
Water filter is clogged Replace filter cartridge or remove filter and
install bypass plug
Filter cartridge not properly installed Remove and reinstall filter cartridge,
being certain that it locks in place.
Ice maker is turned off Check that the ice maker is turned on. See
About the Automatic Ice Maker.
Water is leaking from dispenser* Air may be present in the water line
system, causing water to drip after
being dispensed
Dispense water for at least 5 minutes to
remove air from system
Photos not found* Photos not in root directory of USB
Photos not in JPEG format
Camera/PC used with USB cord
Make sure the photos are in the root direc-
tory in your USB
Photos must be in JPEG format
Must use a USB drive
AUTO FILL under fill/no fill* Not all containers work with
AUTO FILL
Try different container
• Container not found
• Unstable container
• Misaligned container
See pg. 11
AUTO FILL overfills* Not all containers work with
AUTO FILL
Try different container
PRECISE FILL will not fill container* Normal, PRECISE FILL requires use of
dispenser paddle
For a specific amount of water, select PRE-
CISE FILL to dispense water
Freezer cooling, fresh food not cooling Normal, when refrigerator first
plugged in or after extended power
outage
Wait 24 hours for temperature in both
compartments to reach selected
temperatures.
Ice dispenser opens after closing
freezer drawer *
Normal The ice dispenser door may open after
closing freezer door to allow access
*Select Models Only
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