6
Troubleshooting tips ... Before you call for service
Problem Possible Cause What to Do
Oven will not start A fuse in your home may be blown or the circuit breaker
tripped
Replace fuse or reset circuit breaker.
Power surge Unplug the microwave oven, then plug
it back in.
Plug not fully inserted into wall outlet Make sure the 3-prong on the oven is
fully inserted into the wall outlet.
Door not securely closed Open the door and close it securely.
Control panel lighted,
yet oven will not start
Door not securely closed Open the door and close it securely.
START/PAUSE button not pressed after entering cooking
selection
Press START/PAUSE.
Another selection entered already in oven and CANCEL/
OFF button not pressed to cancel it
Press CANCEL/OFF.
Make sure you have entered cooking
CANCEL/OFF was pressed accidentally Reset cooking program and press
START/PAUSE.
appears on display
The control has been locked Press and hold CANCEL/OFF for about 3
seconds to unlock the control
Floor of the oven is
warm even when the
oven has not been used
get warm
This is normal.
You hear an unusual
low-tone beep
You have tried to change the power level when it is not
allowed
Many of the oven’s features are preset
and cannot be changed.
Vent fan comes on
automatically
The vent fan automatically turns on to protect the
microwave if it senses too much heat rising from the
cooktop below
This is normal.
There are sparks in the
oven (arcing)
• Metal or foil touching the side of the oven.
• Turntable ring support not installed correctly.
• Foil not molded to food (upturned edges act like
antennas).
• Metal, such as twist-ties, poultry pins, or gold-rimmed
dishes, in the microwave.
• Recycled paper towels containing small metal pieces
being used in the microwave.
• The metal rack (on some models) not installed
correctly so it touches the microwave wall.
Verify the turntable ring support and
(if applicable) metal rack are installed
correctly. Remove other arcing sources
from the oven.
Things that are normal with your microwave oven.
n Moisture on the oven door and walls while cooking. Wipe
the moisture off with a paper towel or soft cloth.
n Moisture between the oven door panels when cooking
certain foods. Moisture should dissipate shortly after
cooking is finished.
n Steam or vapor escaping from around the door.
n Light reflection around door or outer case.
n Dimming oven light and change in the blower sound at
power levels other than high.
n Noises while oven is operating.
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