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Troubleshooting FAQs
TROUBLESHOOTING FAQs (Cont.)
Q: Sometimes the door of my upper oven appears wavy. Is this normal?
A: This appearance is normal and does not affect the operation of your oven.
Q: Why does the glass tray not move?
A: The correct side of the tray should be facing up and the tray should sit firmly on the
center hub. The support is not operating correctly. Reinstall the glass tray and restart the
oven. Cooking without the glass tray can give you poor results.
Q: Why does the dish become hot when I microwave food in it? I thought that this
should not happen.
A: As the food becomes hot it will conduct the heat to the dish. Use hot pads to remove
food after cooking.
Q: What does standing time mean?
A: Standing time means that food should be taken out of the oven and covered for
additional time after cooking. This process allows the cooking to finish, saves energy,
and frees the oven for other purposes.
Q: Can I pop popcorn in my upper oven? How do I get the best results?
A: Yes. Pop packaged microwave popcorn following manufacturer’s guidelines or use the
pre-programmed Popcorn button.
Do not use regular paper bags. Use the listening test by stopping the oven as soon as
the popping slows to a pop every one or two seconds. Do not try to repop unpopped
kernels. You can also use special microwave poppers. When using a popper, be sure to
follow manufacturer’s directions. Do not pop popcorn in glass utensils.
Q: Why does steam come out of the air exhaust vent?
A: Steam is normally produced during cooking. The upper oven has been designed to vent
steam out of the top vent.
About the Lower Oven
Q: My new oven doesn’t cook like my old one. Is there something wrong with the
temperature settings?
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recipe times and temperatures carefully. If you still think your new oven is too hot or too
cold, you can adjust the oven temperature yourself to meet your specific cooking needs.
Refer to the Changing Settings section in this manual for easy instructions on how to
adjust your thermostat.
Q: Is it normal to hear a clicking noise coming from the back of my oven when I am
using it?
A: Your new appliance is designed to maintain a tighter control over your oven’s
temperature. You may hear your oven’s heating elements click on and off more frequently
on your new oven. This is NORMAL.
Q: Why is the time flashing?
A: This means that the product has just been plugged in, or that it has experienced a power
interruption. To clear the flashing time, touch any button and reset the clock if needed.
Q: During convection cooking the fan stops when I open the door. Is that normal?
A: Yes, this is normal. When the door is opened, the convection fan will stop until the door
is closed.
TROUBLESHOOTING FAQs
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