Before you call for service...
_ roubleshooting Tips
Save time and money! Review the charts on the following pages,
or visit ge.com. You may not need to call for service.
PERFECTEMP Possible Causes What To Do
PerfecTemp Thewasher is in a cold • This is normal. The PerfecTempfeature is designed not
wash temperature rinse cycle to activate during a cold rinse cycle to improve the energy
is incorrect efficiency of your washer.
(ReviewPerfecTemp All the water in gear • Wait until the water in the water heater is heated to the
in the "About the control household water heater correct temperature.
panel" section) has been used
WATER Possible Causes What To Do
Water level seems low This is normal • Water may not cover the top level of the clothes.
This is normal for this high efficiency washer.
Water fills and drains Drain stand pipe is too low • The drain stand pipe must be above 50".
at the same time
Toomany suds Too much detergent • Measure your detergent carefully. Useless soap ifyou have
soft water,a smaller load or a lightly soiled load.
Type of detergent • Switch to HE_ detergent.
Soft water • Try lessdetergent.
Water leaks Using too much detergent • Use lessdetergent. Uselesssoap if you have soft water,
in washer a smaller load or a lightly soiledload.
Type of detergent • Switch to HE_ detergent.
Fill hoses or drain hose is • Make sure hose connections are tight at faucets and
improperly connected rubber washers are installed. Make sureend of drain hose
iscorrectly inserted in and secured to drain facility.
Household drain meg • Checkhousehold plumbing. You may need to call
be clogged a plumber.
Constant water pressure • Tighten hoses at the faucets and turn the water off after
to the fill hoses at the each use.
water source • Check condition of the fill hoses;they should be replaced
every 5 years.
Water temperature Cooler water temperatures • New laundry detergents have been formulated to work
seemsincorrect provide improved energy with cooler water temperatures without affecting wash
effidencg performance.
Control is not set properly • Check water temperature control and adjust.
Water supply is turned off • Turn both hot and cold faucets fully on and make sure
or improperly connected hoses are connected to correct faucets.
Water valve screensare • Turn off the water source and remove the water connection
stopped up hosesfrom the upper back of the washer. Usea brush or
toothpick to clean the screensin the machine. Reconnect
the hosesand turn the water back on.
House water heater is • Make sure house water heater isdelivering water at
not set properly 120°F-140°F (48°C-60°C).
Water pumped out before Lid lifted or cycle was put in • Reset cycle.
cycle is complete pause for over 24 hours
Water won't drain Drain hose is kinked or • Straighten drain hose and make sure washer is not
improperly connected sitting on it.
Top of drain outlet should be lessthan 6 ft (1.8m)
above floor.
Washer pauses during The PREWASHCycle or • This is normal. The washer alternates between agitate and
wash cycle AUTOSOAKOption was soak during these cycles to get your clothes cleaner with
chosen lesswear.
Washer pauses during This is normal • Thewasher may pauseduring the spin cycle to remove
spin cycle soapy water more efficiently.
Water does not fill when This is normal • The lid must be closedfor the washer to operate. The washer
lid is open will not fill with the lidopened when the load sizesetting is
8 placed on Automatic LoadSensing.
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