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GEENI Prisma 1050 - Troubleshooting

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functionality by clicking “Check for firmware update” in your device settings.
6. What’s the Wireless Range?
The range of your home Wi-Fi is heavily dependent on your home router and the conditions of the room. Check
with your router specifications for exact range data.
7. If my Wi-Fi/Internet goes down, will Geeni still work?
Geeni products need to be connected to Wi-Fi in order to use them remotely.
Troubleshooting
Cannot connect to your Wi-Fi network. Make sure you entered the correct Wi-Fi password during the Wi-Fi setup.
Check whether there are any Internet connection problems. If the Wi-Fi signal is too weak, reset your Wi-Fi router and
try again.
Reset the device
Reset once (off and on 3 times) to reach Easy Mode, which is the primary way the app will try to connect. (When in
Easy Mode, you’ll see the bulb flashing quickly, 2x per second) Reset again (off and on 3 times) to reach AP, which is
the Backup Mode to help connect. (When in AP Mode, you’ll see the bulb blinking slowly, every 3 seconds)
System Requirements
Mobile device running iOS® 9 or higher or AndroidTM 5.0 or higher
Existing Wi-Fi Network
Existing light socket (E12 base)
Technical Specifications
E12 base
120 V, 60 Hz
Wi-Fi: IEEE 802.11N, 2.4GHz (not compatible with 5GHz Wi-Fi networks)
FCC Notice:
This device complies with Part 15 of the FCC Rules. Operation is subject to the two following conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in
a residential installation.
Important Information:
Before installing or replacing a bulb, read and follow all precautions, including the following:
CAUTION: RISK OF ELECTRIC SHOCK OR BURNS USE IN A DRY LOCATION ONLY.
Do not install the device with wet hands or when standing on wet or damp surfaces. Suitable for use in operating
environment between -20°C and 40°C (-4°F and 104°F). Not for use in totally enclosed luminaires.
Do not use with dimmers. Please make sure the voltage of the LED bulb is compatible with the main electricity of
your country before connecting to a bulb holder. Ensure that the base of the bulb matches the bulb holder.
This device uses a non-replaceable light source. When the light source reaches the end of its life cycle, the device
should be replaced.
Support:
If you encounter any issues, please contact us at support.mygeeni.com for help.
To explore our full selection of products, visit us at: www.mygeeni.com (888) 232-3143 Toll-free
© 2020 Merkury Innovations · 45 Broadway 3rd FL, New York NY 10006.
The illustrated product and specifications may differ slightly from those supplied.
Geeni is a trademark of Merkury Innovations LLC. iPhone, Apple, and the Apple logo are trademarks of Apple Inc.,
registered in the U.S. and other countries.
App Store is a service mark of Apple Inc. Galaxy S is a registered trademark of Samsung Electronics Co., Ltd.
Google, Google Play, and related marks and logos are trademarks of Google LLC. iOS is a registered trademark of
Cisco in the U.S. and other countries and is used under license. Amazon, Alexa, and all related logos are trademarks
of Amazon.com, Inc. or its affiliates.
All other trademarks and trade names are those of their respective owners.
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