GEL DECAL - Troubleshooting Common Softener Issues; Softener Does Not Regenerate; Softener Not Supplying Softened Water; Softener Does Not Suck Brine

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18 - TROUBLESHOOTING
PROBLEM CAUSE SOLUTION
The softener does not no power supply make sure the softener is
regenerate plugged in
the cam does not rotate contact Technical Support
The softener does not salt missing in brine tank refill salt
supply softened water
injector or suction filter contact Technical Support
clogged
main pipe leaking contact Technical Support
The softener does not drain blocked contact Technical Support
suck brine
injector group clogged contact Technical Support
too low water pressure contact Technical Support
leaking from the brine valve contact Technical Support
during regeneration
The softener uses wrong regeneration level contact Technical Support
too much salt
Problems on the brine drain blocked contact Technical Support
container
injector group clogged contact Technical Support
brine valve remains open contact Technical Support
The valve is leaking foreign bodies in the valve or contact Technical Support
at the drain one of the internal O-rings of
the valve is damaged
mains pressure not enough, contact Technical Support
the piston does not complete
the stroke
The softener indicates after refilling salt, the alarm press key
salt is missing but salt has not been zeroed with
is present in the tank the key
the self-disinfection and salt contact Technical Support
alarm system does not work carrying out start up