Touch screen has suddenly stopped working
Troubleshooting Steps:
1. If a touch screen stops responding to touch, the rst step is to
do a reboot of the display. This can be achieved by pressing the
UP, DOWN, and RED button simultaneously for 10 seconds.
2. The next step is to ensure the system powers up and down
properly. The screen should remain On when the key is turned
to O.
Screen does not power OFF at all
Troubleshooting Steps:
1. Log into the screen and then go into the diagnostics page.
Note down the rmware version and then call the support team
at +1 (844) 656-1156.
2. Support team will verify the rmware version and then send
the corresponding command to shut down the screen.
Screen powers OFF and then powers ON
immediately
Troubleshooting Steps:
1. When the key is turned to the O position, ensure there
is no voltage at the yellow wire when the key is O. If there
is voltage, the screen will power ON and the situation will
loop continuously.
Screen restarts upon crank
Troubleshooting Steps:
1. Assuming the equipment is 12-24V, ensure the equipment does
not have a 36-80V junction box. This will cause the screen
to restart upon crank.
2. Measure the voltage at crank. If it falls below 9V at crank,
the battery will need to be replaced as it is not enough to
power the screen during crank.
Operators cannot log into the screen
Troubleshooting Steps:
1. Ensure the operator has been set up on the website with access
to relevant equipment.
2. Ensure the operator does not have an expired license date.
3. Contact the support team for additional steps to troubleshoot
at the equipment .
Override code does not work
Troubleshooting Steps:
1. Ensure the access type is set to Override.
2. Ensure the code has been set up as an override on
the Sapphire portal.
3. Contact the support team to either check or set up
an override code.
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