BMS information is not coming up
on the display
Troubleshooting Steps:
1. Ensure the BMS is connected to the interface box via the 6 pin
connector.
2. Contact the support team to ensure the BMS command has
been sent to the module. The serial number of the display is
required here. This can be found at the back of the display on
the white sticker.
Scale is not displaying any weight
Troubleshooting Steps:
1. Ensure the transducer is receiving the correct voltage
and it has been installed in the correct position.
2. Contact the support team to ensure the scale command has
been sent to the module. The serial number of the display is
required here. This can be found at the back of the display on
the white sticker.
Weight on scale page is jumping
Troubleshooting Steps:
1. Increase the debounce feature under the setting page.
A high value (10%) will hold the voltage longer which allows
the screen to stabilize the weight.
2. Change the measuring “point” to be at a higher point whilst still
being within site safety requirements.
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