GemOne SAPPHIRE - User Manual

Need help?

Do you have a question about the GemOne SAPPHIRE and is the answer not in the manual?

Overview

Function Description
Important Technical Specifications (Inferred from Troubleshooting Guide)
Usage Features
Maintenance Features

The Sapphire System is a remote monitoring solution for industrial equipment, designed to provide comprehensive insights and control over machinery operations. This troubleshooting guide outlines common issues and their resolutions, ensuring optimal performance and minimal downtime for users of the Sapphire V2 display and its associated components.

Function Description:

The Sapphire System serves as a central interface for monitoring and managing various aspects of industrial equipment. Its primary functions include:

Operator Login and Access Control: The system facilitates secure operator login, ensuring that only authorized personnel can operate the equipment. It supports RFID card scanning for quick and efficient access.
Drive Inhibit Control: A key safety feature, the drive inhibit system prevents unauthorized or unsafe operation of the equipment. It ensures that the machinery can only be driven after a successful login and when all safety parameters are met.
Ignition Sense and Power Management: The system monitors the ignition status of the equipment, allowing for proper power management, including logging operators out when the key is turned off and ensuring the display powers down correctly.
Diagnostic Information Display: The Sapphire V2 display provides access to diagnostic pages, allowing users to check firmware versions and other critical system information.
GPS Location Tracking: Equipped with a GPS antenna, the system tracks the equipment's location, which can be viewed on a dedicated website. This feature is crucial for asset management and theft prevention.
Impact Alarm Monitoring: The system includes an impact alarm feature that triggers if the equipment experiences an impact beyond a set threshold. This helps in monitoring operational safety and potential damage.
Battery Management System (BMS) Integration: For battery-electric equipment, the Sapphire System can integrate with the BMS to display relevant battery information on the screen, aiding in battery health monitoring and management.
Scale Integration: The system supports integration with scales, allowing for the display of weight measurements directly on the screen. This is particularly useful for equipment involved in material handling and weighing operations.
Remote Monitoring and Support: Through its connectivity, the Sapphire System enables remote monitoring of equipment status and facilitates remote support from the GemOne team, including sending commands to the module and verifying firmware.

Important Technical Specifications (Inferred from Troubleshooting Guide):

Power Requirements: The system is designed to operate with 12-24V equipment. It requires a constant power source (red wire) that maintains voltage even when the key is off or the emergency stop is pressed. It also requires an ignition sense power source (yellow wire) that is active only when the key is on.
Voltage Tolerance: The system is sensitive to voltage drops, particularly during cranking. A battery voltage falling below 9V during crank can cause the screen to restart, indicating a need for battery replacement.
Connectivity: The system utilizes various ports for connectivity, including an MDM port for the antenna, a GPS port for the GPS antenna, and a 6-pin connector for BMS integration.
Interface Box: An interface box is a critical component that connects the Sapphire display to the equipment's electrical system. Its proper mounting (bolted to the chassis) is essential for accurate impact alarm functionality.
Display Type: The Sapphire V2 features a touch screen display, which can be rebooted by simultaneously pressing the UP, DOWN, and RED buttons for 10 seconds.
RFID Scanner: The system supports an RFID scanner for operator login, which can also be reset via a hard reboot.
Firmware: The system operates with specific firmware versions, which can be checked via the diagnostics page and are relevant for support and troubleshooting.

Usage Features:

Intuitive Interface: The touch screen display provides an intuitive interface for operators to log in, view information, and interact with the system.
Quick Reboot Functionality: In case of a non-responsive touch screen or RFID scanner, a simple hard reboot (pressing UP, DOWN, and RED buttons simultaneously for 10 seconds) can often resolve the issue, allowing for quick recovery without extensive downtime.
Override Code: The system supports override codes, allowing for temporary access in specific situations, provided the access type is set to "Override" and the code is configured on the Sapphire portal.
Adjustable Settings: For features like the scale, settings such as the "debounce" feature can be adjusted to stabilize weight readings, offering flexibility in different operational environments. The impact alarm lockout level can also be adjusted.

Maintenance Features:

Diagnostic Page Access: Users can access a diagnostics page on the screen to retrieve important system information, such as the firmware version, which is crucial for troubleshooting and support.
Support Contact Information: The guide provides clear contact information (+1 (844) 656-1156 or techservice@gemone.com) for users to reach the support team when issues cannot be resolved through the provided troubleshooting steps.
Remote Support Capabilities: The GemOne support team can remotely verify firmware versions, send commands to modules (e.g., to shut down the screen, send GPS commands, or scale commands), and assist with operator setup and override codes on the Sapphire portal.
Hardware Verification: Troubleshooting steps often involve checking physical connections (red wire, yellow wire, antenna, spades on connectors), ensuring proper installation of components (interface box, transducer), and verifying voltage levels, which are fundamental maintenance checks.
Battery Health Monitoring: The system indirectly supports battery health monitoring by indicating restarts upon crank due to low voltage, prompting users to replace the battery when necessary.
APN Check for Connectivity: For specific display models (AF50 AT&T), the support desk can assist with checking the Access Point Name (APN) to resolve connectivity issues, highlighting a specific maintenance step for network-related problems.

GemOne SAPPHIRE Specifications

General

Brand	GemOne
Model	SAPPHIRE
Category	Safety Equipment
Language	English