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GENERAL
Q:
Are extended warranties available?
A:
Extended limited warranties are available for our home standby and commercial generators. (This does not
include the CorePower™ Series, EcoGen, portables or power washers. It must be purchase from an autho-
rized sales/ service dealer within the first year of ownership. Talk with your dealer for more details.
Q:
What constitutes a voided warranty?
A:
The following are examples of installations that will void the warranty on an automatic standby generator:
Generators used where no utility power is present (ie. Hunting cabins) Generators used to charge back-up
battery systems for alternative energy sourced (This does not include the EcoGen Series) Improper installa-
tions (clearance requirements, wiring, etc.) Modifications to the original design (extending the exhaust,
indoor installations, etc.)
Q:
If I have my contractor replace a part, how will they get reimbursed?
A:
Any service work performed by someone Generac has not authorized to perform warranty work cannot be
claimed and will not be covered under warranty. This includes any repair work performed by an electrical
contractor who is not affiliated with a service dealership. Regular maintenance, such as changing the oil and
filter, can be done by anyone and is not covered under warranty.
Q:
What is an automatic standby generator?
A:
An automatic standby generator is a back-up electrical system that operates whether you are home or away.
Within seconds of an outage, it automatically supplies power directly to your home’s electrical circuit breaker
box. It operates on natural gas or liquid propane gas and sits outside, just like a central air conditioning unit.
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