GENESIS SERVICE VALET PROGRAM TERMS AND CONDITIONS
Program Coverage Summary
Genesis Service Valet is included for the first 3 years
or 36,000 miles, whichever comes first, of ownership.
Complimentary
Services
Service Valet
Complimentary
Loaner Vehicle
Maintenance
Original Owner or
Lessee
Yes Yes Yes
Subsequent Owner or
Lessee
Warranty
Only
Warranty
Only
No
See below for program terms and conditions.
Service Valet is available while your vehicle is receiving complimentary
maintenance, wear items, or warranty repairs by an authorized Genesis retailer.
Simply contact your authorized Genesis retailer’s Service Experience Manager or
contact the Customer Care Center at 844-340-9741 to make your appointment.
The retailer will work with you to arrange your pickup and delivery time and
location.
• Valet appointments must be made at least 2 business days in advance.
• Valet area of coverage is valid only within an estimated 1 hour drive time
distance (based on traffic, weather, and road conditions) from the
participating retailer location to the pickup/delivery location.
• Valet pickup and delivery must occur during normal business hours.
After-hours pickup and delivery are at the discretion of your participating
retailer.
• You must notify your Genesis Service Experience Manager 1 business day in
advance if location or time of valet services changes. If a change or
cancellation is not made at least 1 business day in advance, you may be
charged a fee, or Service Valet may be cancelled.
• You will be charged a fee if you elect to extend the use of the courtesy
replacement vehicle or delay the delivery of your vehicle.
• Prior to or at the time of your vehicle pickup, you will need to provide your
valet with the following information if a courtesy replacement vehicle is
needed:
•
Insurance company name, policy number, and expiration date
•
Driver
’
s license number, state, expiration, and date of birth
•
Credit card number and expiration date
(standard requirement for rental car use)
•
The above information for any additional drivers
Genesis brand vehicle owner must provide the valet with the Genesis brand vehicle
that is currently registered in compliance with local and state laws. Road tolls
incurred during the Service Valet may be charged to the vehicle owner.
SERVICE VALET
We come to you and provide you with alternative transportation. While your vehicle
is being serviced under this program, qualified drivers will be provided a courtesy
replacement Genesis brand vehicle at no additional cost. You must be at least 25
years of age (in most states) with a valid driver
’
s license to drive a loaner vehicle.
Please provide your Service Advocate with the following information:
• Insurance company name, policy number, and expiration date
• Driver
’
s license number, state, expiration and birth date
• Credit card number and expiration date
(standard requirement for rental car use)
• The above information for any additional drivers
Vehicle Eligibility
For original retail owners of the Genesis vehicle, all factory-recommended
scheduled maintenance are covered for the first 3 years or 36,000 miles, whichever
comes first. The Service Valet Program is applicable to all 2017 - 2019 model year
Genesis brand vehicle United States specification vehicles purchased in the United
States from authorized Genesis retailers. The program is not in effect outside of the
United States.
• Vehicle coverage begins on the date of first retail sale. Fleet vehicles are
excluded from this program.
• If the vehicle becomes damaged (such as by accident, fire, act of nature, etc.)
and is subsequently titled salvaged, flooded, or reconstructed, it is no longer
eligible for the benefits of the Genesis G80 complimentary maintenance
Program.
Guidelines for Scheduling Maintenance
The Service Valet Program covers factory-recommended scheduled maintenance
for the first 3 years or 36,000 miles, whichever comes first. Covered maintenance
costs include all labor and parts necessary to complete the factory recommended
service. Having your vehicle serviced at the specified time/mile intervals is critical in
maintaining long-term durability. Failure to have your vehicle serviced at the
specified interval may invalidate the warranty under certain circumstances.
If for any reason a service is missed, the authorized Genesis retailer will perform the
next or missed major service.
Some owners may wish to have their oil changed more frequently. The customer
must pay for any additional services performed on the vehicle. Service procedures
not specifically referenced in the Genesis Customer Care Quick Reference Guide
must be preauthorized by a Genesis District Parts and Service Manager.
COMPLIMENTARY LOANER VEHICLE
COMPLIMENTARY MAINTENANCE COVERAGE
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