Genie 2028 User Manual

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INSTALLER: LEAVE THIS MANUAL WITH HOMEOWNER

HOMEOWNER: SAVE THIS MANUAL FOR FUTURE REFERENCE

BELT/CHAIN DRIVE GARAGE DOOR OPENERS

PROGRAMMING, OPERATION & MAINTENANCE MANUAL

39786503812, 03/2018

SERIAL NUMBER DECAL

STOP

DO NOT return product to store,

visit www.GenieCompany.com

or call Customer Service at: 1-800-35-GENIE

iDCM SERIAL NUMBER DECAL

To reduce the risk of injury to persons or damage to property, use this opener only with a sectional residential

door.

WARNING

Por reduire le risque de blessures ou de dommages materials, utillsez cet ouvre-porte uniquement pour une porte

a section re sidentielie.

AVERTISSEMENT

!

!

Refer to the assembly poster

for opener assembly and

installation instructions. Return

to this manual for programming,

operation and maintenance.

• SingleBulbModels

• DualBulbModels

• BBUModels

• iDCMModels

• IntegratedLEDlightedModels

DO NOT use photocells from other manufacturers or openers with this opener.

Table of Contents

Other manuals for Genie 2028

Operation & Maintenance Manual24 pages

Questions and Answers:

E
emarshallAug 15, 2025
What to do if Genie 2028 starts down, then stops and goes back up?
- J
  Jennifer CraigAug 15, 2025
  If your Genie Garage Door Opener starts to go down but then stops and goes back up, or if you suspect a Safe-T-Beam® System malfunction, consider the following: * For new installations, verify the Door Arm position. * Check and adjust the limits if they are not properly set. * See if the Safe-T-Beam® red LED is flashing and check the Safe-T-Beam® system for any beam obstruction or misalignment. * Ensure that the garage door is not binding. If problems persist and the opener won't close, you can force it by pressing and holding the wall control button until the door closes completely. Also, check for interference from nearby Safe-T-Beam® units. For further assistance, contact Genie at 1-800-35-GENIE.
R
Richard EdwardsAug 18, 2025
What to do if Genie 2028 starts down, then stops before it is closed?
- L
  lisa86Aug 18, 2025
  If your Genie Garage Door Opener starts to go down but then stops before closing completely, or if the door will only open, try the following: * Check the Safe-T-Beam® wire connections at both the powerhead and the STBs. * Ensure the limits are properly set and adjust if needed. * Check the CONTACT REVERSE feature. * Inspect the garage door for any binding issues. * Check the closing “FORCE” control.
K
kimberlyrobertsAug 22, 2025
What to do if Genie Garage Door Opener starts up, but stops before it is completely open?
- R
  Robin JohnsonAug 22, 2025
  If your Genie Garage Door Opener starts to go up but stops before it is completely open, here’s what to check: * Make sure the limits are properly set and adjust them if necessary. * Ensure that the door, opener, and springs are in good condition, properly lubricated, and balanced. * Check the closing/opening “FORCE” control.
P
Patricia WalshAug 25, 2025
Why does my Genie 2028 Garage Door Opener work from the wall control but not from the remote?
- J
  Jonathan MedinaAug 26, 2025
  If your Genie Garage Door Opener only works from the wall control but not the remote, try these steps: * Check all your remotes. * Replace the remote battery. * Program the remotes to the powerhead.
S
Sierra CooperAug 28, 2025
Why does my Genie 2028 run, but the door does not move?
- T
  thompsonvanessaAug 28, 2025
  If your Genie Garage Door Opener runs, but the door doesn't move, ensure the following: * The carriage is engaged with the chain/belt turnbuckle. * The chain/belt is not broken or off its pulley.
J
Jeremy BrownAug 31, 2025
Why does my Genie 2028 Garage Door Opener remote have less than 25 feet operating range?
- B
  Brian WareAug 31, 2025
  If your Genie Garage Door Opener remote has a limited operating range (less than 25 feet) or doesn't work at all, consider the following: * Try relocating the remote inside your car and pointing it at the garage door. * Replace the battery. * Reposition the door opener antenna. * Eliminate any potential competing signals from other devices. * Check if LED bulbs are interfering with the remote signal.
X
xholmesSep 4, 2025
How to fix Genie Garage Door Opener that does not operate when wall control is pressed?
- M
  Mark SimsSep 4, 2025
  If your Genie Garage Door Opener doesn't operate when you press the wall control, here’s what you can do: * Turn Sure-Lock™ OFF. * Check the power source by plugging a lamp into the outlet used for the powerhead. If the lamp works, the power source is fine. If it doesn't, check the fuse or circuit breaker. * If the power is OK, check the connections at the powerhead terminals and at the wall console. * Look for any reversed, broken, or cut wires, paying attention to staples that might have damaged the insulation and caused shorts. Repair or replace any damaged wires.
S
Steve WilliamsSep 7, 2025
Why does my Genie 2028 only run closed?
- S
  stevenvazquezSep 8, 2025
  If your Genie Garage Door Opener only runs when closing, check the following: * Turn Sure-Lock™ OFF. * Ensure the limits are properly set. * Check the door balance, condition, and door spring. * Check the opening “FORCE” control.

Genie 2028 Specifications

General

Type	Chain Drive
Horsepower	1/2 HP
Battery Backup	No
Voltage	120V
Motor Type	AC
Security	Rolling code technology

Summary

Safety & Standard Features

Safe-T-Beam Reversing System

Infrared beam across opening that stops/reverses door in down travel.

Contact Reversing System

Automatically reverses closing door upon contact with an obstruction.

Manual Emergency Release

Intellicode Remote Controls

Opener Programming & Accessory Installation

Set Down Travel Limit

Adjust the door's fully closed position for safe operation.

Set Up Travel Limit

Adjust the door's fully open position for safe operation.

Configure Force Control

Adjust the force needed for door movement and reversal.

Contact Reverse Test & Adjustment

Test and adjust the door's safety reversal mechanism.

Program Additional Remote Controls

Program Aladdin Connect

Maintenance and Door Inspection

Regular Maintenance Schedule

Troubleshooting and Powerhead LEDs

Troubleshooting Common Problems

Guide to identify and resolve common issues with the opener.

Powerhead LED Status

DASMA Safety Guidelines

Garage Door Safety Warnings

General safety precautions for operating garage doors and openers.

Children and Garage Door Safety

Guidance on preventing children from playing with or near garage doors.

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