Appendix A: Troubleshooting
Solution 1: Make sure that the cables are
connected tightly and to the
proper port.
Cause 2: The printer might not be turned on
or it is off line.
Solution 2: Turn the printer on and make sure
that is online
Cause 3: The printer cable might be too
long.
Solution 3: Use a Bi-directional printer cable
that is 6 feet long or shorter.
Cause 4: The scanner cable might have been
changed.
Solution 4: If you move your scanner to
another computer, make sure that
you use the cable that came with
your scanner.
Cause 5: The Printer Port mode in the
BIOS might not be set up
properly.
Solution 5: Change the Parallel Port mode in
your computer BIOS to EPP or
Bi-directional. Consult your
computer manual about how to
make changes to the BIOS.
Cause 6: The bi-directional mode in some
printers might not work properly
when connected to the scanner.
Solution 6: Disable the bi-directional mode for
your printer. Please consult your
printer documentation.
Cause 7: You might need to update the
LPT.VXD file that controls the
parallel port in Windows 95/98,
Windows NT4.0 WorkStation.
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