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08 Frequently Asked Questions
FAQQUESTIONS TYPE
Machine Related
Questions
SOLUTION
When engraving offline, why can’t
engraving be started even after
pressing the button on the control
box?
Why can't the machine connect to
the computer after it is powered
on?
Why does the machine not
respond after being powered on?
Make sure there are engraving files in the root directory of the TF
card, and the TF card is inserted.
Notice:
a. The machine reads the engraving file with the latest modification
date in the root directory of the TF card by default. It is
recommended to delete other irrelevant files in the root directory.
b. The file can only be generated by LightBurn software, and the
compatible format is gcode. If gc is generated by default, please
manually modify the file suffix to gcode.
a. Reinstall the driver, the driver display has been installed, which
means the driver is OK. When the the driver display is pre-installed,
you need to check whether it is the original wiring or not connected
to the machine. Please use another port on the computer.
b. Is the port selection correct? Some computers will have 2 ports
when connected. Please ignore com1 and choose another com
port. (The port number of MAC must start with Wchusbserial to
work normally)
a. Check whether the power plug at the machine end is inserted in
place.
b. Check the electrical status of the power socket.
c. Check whether the power switch on the machine and the
magnetic door are closed.
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