P.30
Troubleshooting
WARNING!
• DO NOT disassemble or repair this product on your own. Improper repair will cause the warranty to
become voided, and may lead to personal injury and property damage.
• If problem persists or for problems not listed in the table above, please contact German Pool
Customer Service & Repair Centre for assistance.
Problem Possible Cause Solution
Product does not
operate
Power is not connected properly Insert the plug into the socket
properly
Room temperature too high or too
low
This product’s working temperature
range is 5-35ºC
Product is working
inefciently
Filter is dirty Clean the lter
Air duct is blocked Clear blockage
Window or door is open Close window or door
Wrong mode is selected; temperature
set too high or too low
Set the correct mode and
temperature
Exhaust hose is detached Make sure exhaust hose is properly
attached
Water leakage Water spilled when product was
moved
Empty water tank before moving the
product
Drain hose is kinked or bent Straighten the drain hose
Excessive noise Product is placed on an uneven
surface
Place product on horizontal and rm
ground
A certain part is loose and vibrating Contact German Pool Customer
Service & Repair Centre
Noise sounds like water owing Sound made by owing refrigerant.
This is normal
Error Code “E0” Communication error between main
PCB and display PCB
Contact German Pool Customer
Service & Repair Centre
Error Code “E1” Ambient temperature sensor failure Contact German Pool Customer
Service & Repair Centre
Error Code “E2” Coil temperature sensor failure Contact German Pool Customer
Service & Repair Centre
Error Code “Ft” Water tank full Drain off water tank
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