22
Vacation
If you are planning a vacation or other prolonged
absence, it is highly recommended to shut off the
gas supply and the cold water supply to the water
heater. This will save energy, protect against prop-
erty damage in the event the water heater leaks and
prevent the build-up of hydrogen gas. If the water
heater and piping are exposed to freezing tempera-
tures, they should both be drained.
Remember to check the water heater thoroughly after
it has been shut off for an extended period of time
before putting it back in operation. Make sure that
the water heater is completely full of water and that
the cold water supply manual shut-off valve is open,
before lighting the burner.
Getting Service for your Water Heater
If you are experiencing problems with your water
heater, follow these three easy steps:
1) Consult the Troubleshooting Guide con-
tained in this manual (
see Page 24
). It lists the
most common problems experienced with your
gas-fired water heater. The solutions you find
listed may provide a quick and simple solution to
your problem and save you time and money.
2) If the solution listed in the
Troubleshooting Guide
does not solve the problem or if your particular prob-
lem is not listed in the guide, contact the installer of the
water heater or the local gas utility.
3) If you still cannot solve the problem, contact the
manufacturer’s Customer Service Department
by e-mail at service@giantinc.com or by
phone at 1-800-363-9354. To help serve you in
a quick and efficient manner, always have the
following information ready:
a) Model number.
b) Serial number.
c) Date of installation.
d) Where the water heater was purchased.
e) Complete address where the water heater
is installed.
f) A description of the problem.
GENERAL MAINTENANCE
© Copyright 2010 Centrotherm Eco System, LLC.
InnoFlue is a registered trademark of Centrotherm Eco Systems, LLC. www.centrotherm.us.com
© Copyright 2011M&G DuraVent, Inc.
PolyPro® is a registered trademark of M & G DuraVent Group www.duravent.com
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