Template Module, Version 2.1, 11.08.2020 / Template Basiseinstellungen: Version 3.1 - 07.07.2020
Service (Customer Care)
Gigaset A690-A690A/AS690-AS690A / LUG-Kombi BE-NL en / A31008-M2816-L101-2-7619 / appendix.fm / 6/15/21
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Guarantee Certificate - Belgium and Netherlands
Without prejudice to any claim the user (customer) may have in relation to the dealer or retailer, the customer
shall be granted a manufacturer's Guarantee under the conditions set out below:
• In the case of new devices and their components exhibiting defects resulting from manufacturing and/or
material faults within 24 months of purchase, Gigaset Communications shall, at its own option and free of
charge, either replace the device with another device reflecting the current state of the art, or repair the
said device. In respect of parts subject to wear and tear (including but not limited to, batteries, keypads,
casing), this warranty shall be valid for six months from the date of purchase.
• This Guarantee shall be invalid if the device defect is attributable to improper treatment and/or failure to
comply with information contained in the user guides.
• This Guarantee shall not apply to or extend to services performed by the authorised dealer or the
customer themselves (e. g. installation, configuration, software downloads). User guides and any software
supplied on a separate data medium shall be excluded from the Guarantee.
• The purchase receipt, together with the date of purchase, shall be required as evidence for invoking the
Guarantee. Claims under the Guarantee must be submitted within two months of the Guarantee default
becoming evident.
• Ownership of devices or components replaced by and returned to Gigaset Communications shall vest in
Gigaset Communications.
• This Guarantee shall apply to new devices purchased in the European Union. For Products sold in Belgium
and the Netherlands the Guarantee is issued by: Gigaset Communications Nederland B.V.
• Any other claims resulting out of or in connection with the device shall be excluded from this Guarantee.
Nothing in this Guarantee shall attempt to limit or exclude a Customers Statutory Rights, nor the manu-
facturer's liability for death or personal injury resulting from its negligence.
• The duration of the Guarantee shall not be extended by services rendered under the terms of the Guar-
antee.
• Insofar as no Guarantee default exists, Gigaset Communications reserves the right to charge the customer
for replacement or repair.
• The above provisions does not imply a change in the burden of proof to the detriment of the customer.
To invoke this Guarantee, please contact the Gigaset Communications telephone service. The relevant
num
ber is to be found in the accompanying user guide.
Problem Y
ou cannot hear a ring or dial tone from the fixed line network.
Cause The phone cable supplied has not been used or it has been replaced by a new cable with the
wrong pin connections.
Solution
¥
Please always use the telephone cable supplied or ensure that the pin connections are
correct when purchasing from a retailer.
Problem Error tone sounds after system PIN prompt.
PIN forgotten.
Cause You have entered the wrong system PIN.
Solution
¥ Reset the system PIN to the default 0000.
All the handsets are de-registered. All settings are reset. All lists are deleted.
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