SECTION 10: Troubleshooting
A. You turn the power on, the indicator lights are all on, but with throttle or pedal assist, the e-bike
doesn’t work.
1. Check if the battery fully charged.
2. Check wires / connections.
3. Controller needs to be replaced.
4. Motor needs to be replaced.
B. You turn the power on, the indicator lights are all on, bike works with throttle, but not with pedal
assist.
1. Check wires / connections.
2. Controller needs to be replaced.
3. Pedal assist module needs to be replaced.
C. You turn the power on, the indicator lights are all on, bike works with pedal assist, but not with
throttle.
1. Check wires / connections.
2. Controller needs to be replaced.
3. Throttle needs to be replaced.
D. The switch is turned on, and the e-bike takes off without using the throttle.
1. Check whether the throttle is stuck in the on position - lubricate or replace the throttle if it is
faulty.
E. After stopping, the e-bike doesn’t start when the throttle is twisted.
1. Check whether the brake handles are fully released.
F. The speed is unusually slow.
1. Make sure throttle is operating correctly.
2. Check to see if the battery is fully charged.
G. You connect the power to the charger, but the indicator light does not come on.
1. Check whether there is electricity to the charger.
2. If you have a voltage meter, you can check to see if the charger produces the correct current –
consult your local dealer for instructions.
H. You plug in the charger to the e-bike and the outlet, and the green light comes on instead of the
red light.
1. Check to see if the batteries are fully charged.
2. Check whether the charger is plugged in properly to both the battery and the outlet.
3. Check the voltage of the charger and battery – consult your local dealer.
If all above mentioned situations are normal and/or there is some other problem, please contact your
local GIO dealer.
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