HomeServer 3 - Commissioning
24
10.2006/V 1.0
3.3 Changing the password
You can change the password for access to the HomeServer via the portal as follows:
1. Log in to the portal so that the start page opens and you have access to the main
menu.
2. Click on Passwort ändern (change password). An input screen appears in which
you can make several entries.
3. Enter the serial number of the HomeServer next to ID-Nummer (ID number).
4. Enter the password next to Aktuelles Passwort (current password). This is the
serial number of the device if you are accessing the portal for the first time.
5. Repeat the new password next to Neues Passwort (Wdhg.) (repeat new pass-
word).
6. Click on Speichern (save). Your data are saved. The next time you log in, you can
now use the new password for the HomeServer.
If you have forgotten your password, then you can have it mailed to you by clicking on
Kontakt (contact).
3.4 Login unsuccessful: What must be done?
If your login at the HomeServer portal is unsuccessful then this may have one of the fol-
lowing reasons, depending on your internet access.
3.4.1 Message "HomeServer ist OFFLINE" ("HomeServer is OFFLINE") when using
ISDN
If you are using ISDN access for the HomeServer and the message "HomeServer ist OFF-
LINE" ("HomeServer is OFFLINE") appears then please check the following settings:
1. In the Expert software: Does the HomeServer have full access for the ISDN connec-
tion?
2. In the Expert software: Do you require a/no zero to access the exchange?
3. In the Expert software: Can the internet provider be reached (e.g. incorrect number
entered, an incorrect user name or an incorrect password)?
4. In the Expert software: Has the portal address been entered correctly?
5. Has the password for the portal been entered correctly? Check which password you
have stored in the HomeServer and in the portal.
6. Has the IP port of the HomeServer been entered correctly?
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