8
PROBLEM GUIDE
White dot on the product
Inlet hole & Handle hole
Scratches on the product
The screw of the handle cannot be tightened
Wipe gently with a cloth moistened with alcohol.
Turn the side of the hose guider towards you, the left side is the water inlet hole, the right
side is the handle hole.
Take a picture of the scratches and contact the customer service team.
Make sure the screw is long enough, otherwise take a picture of the screw and contact
the customer service team.
Leakage near the connection
Leakage near the entry point of the leader hose
Contact customer service team by sending an email to contact@giraffetools.comcontact@giraffetools.com with
attached picture or video.
1. If leakage occurs where the hose is connected to the reel, try to tighten it. Tighten one
turn at a time.
2. Check whether the washer is in the hose connection.
Notice: In order to speed up the communication efficiency, please write the purchase channel and
order number when you send the email, attach a picture or video of the corresponding problem, and
we will solve the problem for you as soon as possible.
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