Giraffe AW30 - Problem Guide; Bracket Fell Off Wall; Hose Not Retracting Fully; Hose Jammed (Retract;Extend)

PROBLEM GUIDE
The bracket fell off the wall
Check whether the bracket was installed correctly.
The hose will not retract to its full length
Turn off the faucet and pull out the hose completely.
Squeeze the nozzle trigger to release excess pressure.
Unscrew the nozzle and disconnect it from the hose.
Retract the hose into the reel.
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Check for physical damage. (i.e., The reel makes a hoarse sound, there are obvious
cracks in the cover plate, the hose reel box is smashed, etc.)
The hose cannot be retracted or extended
It is possible for the hose to become jammed if it retracts unassisted. To free the hose of
a jam, pull the hose firmly until it is fully extended. It should now be able to retract once
again. Be sure to walk with the hose in hand at a slow speed as it retracts, until it is fully
stowed.
Leakage near the connection point of the leader hose
If leakage occurs where the hose is connected to the reel, try to tighten it and ensure that
the connector is threaded correctly when screwing tight. You may also want to check to
make sure there is an o-ring in the hose connection.
The hose is hard to pull
Confirm that the hose reel is installed at a high enough height to be parallel to the
user. If it is too low, the hose may rub on the opening, making it difficult to pull. Check
for physical damage. If you continue to have issues, please contact customer service at
contact@giraffetools.com and provide your order number and an accompanying video
or photos of the issue at hand.