8
The hose cannot be locked
The hose cannot be retracted or extended
Leakage
Pull or retract the hose a little until you hear the click. Because of the distance between
lock points and unlock areas is very short, if you pull too quickly, you may miss the lock
point.
It is possible for the hose to become jammed if it retracts unassisted. To free the hose of
a jam, pull the hose firmly until it is fully extended. It should now be able to retract once
again. Be sure to walk with the hose in hand at a slow speed as it retracts, until it is fully
stowed.
If a leakage occurs, please contact our customer service team by sending an email to
contact@giraffetools.com with your order number and a picture of the issue.
1.
2.
3.
The hose is hard to pull
Is the hose reel installed at the correct position? If the hose bends too much at the
outlet, the hose may rub on the orifice, making it difficult to pull.
All mounting holes must be fixed to the wall.
Send a photo of the problem to the customer service center for help.
The reel fell off the wall
Check whether the reel was installed correctly.
PROBLEM GUIDE
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