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Please contact 1-855-HD-GLACIER for further assistance.
Troubleshooting
NOTE: Refer to the Service Parts section in this manual
for a detailed drawing showing the location of the parts
listed below.
Problem Possible Cause Solution
There is no flow or a low
water flow.
□ Turn both water supply valves
counterclockwise to the on
position.
There is leaking or dripping
from the spout when the
handle is closed.
The grommets are not sealing properly. □ Replace the cartridge.
One or both water supplies are not turned
on.
Water comes out of the
tub spout and showerhead
at the same time.
If the pattern of the water flow switches to
the shower from the tub spout, and the leak
from the tub spout is less than 0.01 GPM,
this is a normal occurrence. Or consider the
causes below:
! The pipe used between the valve and the
tub spout is not 1/2 in. IPS, or the COPPER
pipe is incorrect.
! The distance between the valve and the
showerhead is less than 48 in..
! There is a restriction between the valve
and the tub spout.
! The valve is installed upside down.
□ Change the pipe to IPS or
COPPER.
□ The distance from the
showerhead and valve moved
to at least 48 in..
□ Remove the tub spout and flush
out debris and/or replace the
undersized line or fittings.
□ Remove the valve and reinstall it
using the correct orientation.
The handle is hard to turn. The bonnet nut is too tight. □ Loosen the bonnet nut and
reinstall it. Do not overtighten.
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